Senior Manager Warehouse Support

Amgen; Ireland; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

Amgen is seeking a Senior Manager, Warehouse Support in Ireland to lead external warehouse relationships and RTB planning for site-based drug product manufacturing. The role drives capacity planning, governance, and performance improvements while maintaining GMP compliance and strong cross-functional collaboration.

Hybrid role: 3–4 days onsite weekly, reporting to the Director of Supply Chain. You will develop leaders, oversee compliance, and align network capacity with manufacturing needs to

Qualifications

• Experience with external warehouse providers in a GMP environment.
• Strong leadership and people-development skills.
• Proven ability to lead cross-functional planning and budgeting processes.

Responsibilities

• Own the external warehouse relationship and serve as primary Supply Chain contact for service and operations.
• Lead governance and performance reviews with service level and quality metrics.
• Set expectations for provider capability, staffing, systems and business continuity.
• Lead RTB planning for inbound materials, shipping, warehousing and dispensary scheduling.
• Forecast and align capacity with site and network requirements; manage risks and escalation.
• Provide direction to Compliance Team Lead and ensure GMP and data integrity standards.

Skills

Relationship management

Performance management

RTB planning

Capacity planning

GMP compliance

Leadership

Job description

Career Category

Supply Chain

Job Description

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, Warehouse Support

Role Overview

Hybrid - 3/4 days onsite weekly

Reporting to the Director, Supply Chain, the Senior Manager, Warehouse Support is a key leadership role at Amgen Dun Laoghaire (ADL), responsible for reliable, compliant and efficient warehouse support for site-based drug product commercial manufacturing operations.

The role leads the relationship, capability and performance management of external warehouse providers and oversees warehouse \"Run The Business\" (RTB) planning activities across inbound, shipping, warehouse and dispensary activities. It also develops forward-looking capacity plans aligned with ADL requirements and the supply network strategy.

At the L6 level, the role delivers impact through others by setting clear expectations, developing leaders and teams, and building strong partnerships. The role embeds safety, quality, accountability and continuous improvement in daily warehouse support, in alignment with Amgen's values.

Key Responsibilities

External Warehouse Relationship, Capability & Performance Management

Own the working relationship with external warehouse providers and serve as the primary Supply Chain point of contact for service, operational and business matters.

Lead regular governance and performance reviews, using agreed service, quality, safety, inventory accuracy and cost measures to assess performance and agree improvement actions.

Set clear expectations for provider capability, staffing, training, systems, processes and business continuity in line with ADL requirements and applicable GMP standards.

Work with provider leaders to address performance gaps, manage escalations and ensure timely closure of corrective and preventive actions.

Build a collaborative partnership that supports changing site demand, reliable material availability and consistent service to manufacturing and patients.

Warehouse RTB Planning

Lead \"Run the Business\" (RTB) planning activities for inbound materials, shipping, warehouse operations and dispensary scheduling to support manufacturing requirements.

Coordinate short- and medium-term plans with Procurement, Detailed Scheduling, Manufacturing, Quality and external warehouse partners.

Balance inbound receipts, put-away, picking, staging, shipping and dispensary workloads against available people, equipment, dock time and storage capacity.

Monitor schedule adherence and constraints, resolve conflicts, and communicate risks, priorities and recovery actions to affected teams.

Use reliable planning data and clear operating routines to maintain material availability, execution discipline and service performance.

Warehouse Capacity Planning & Network Strategy Alignment

Forecast future warehouse requirements using manufacturing plans, inventory profiles, inbound and outbound volumes, throughput, storage needs and service expectations.

Maintain a forward-looking view of capacity across site and external warehouse operations, including space, labor, equipment, transport and supporting processes.

Identify capacity gaps, constraints and risks early, and develop practical scenarios and recommendations to address forecast demand.

Align ADL capacity assumptions and plans with the wider supply network capacity strategy and communicate impacts to relevant site and network stakeholders.

Review actual utilization and forecast accuracy regularly, updating plans as demand, inventory or operating assumptions change.

Compliance Team Leadership

Provide direction, coaching and performance oversight to the Compliance Team Lead, setting clear priorities and expectations for the team's work.

Ensure warehouse compliance activities, routine checks, documentation and training requirements are planned, completed and escalated when needed.

Build team capability in GMP requirements, data integrity, documentation practices, deviation handling and inspection readiness.

Review compliance trends and recurring issues with the team and partner functio