Senior Infrastructure Program Manager — Cross-Org Delivery

Amazon; Dublin; On-site; EUR 110,000 - 160,000; Full time

Job summary

Amazon Ireland Support Services Limited is seeking a Sr Technical Infrastructure Program Manager to coordinate complex infrastructure programs across multiple teams and organizations. You will own end-to-end delivery, align with senior leadership, and deploy data-driven strategies to meet business goals.

The role requires strong program management, deep IT infrastructure knowledge, and an owner mentality to deliver measurable improvements while navigating a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in a related technical field.
• Experience in program or project management.
• Experience in IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)
• Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience managing and delivering large-scale enterprise IT projects

Responsibilities

• You manage complex infrastructure builds, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.
• You are accountable for the overall strategy of a large program. You successfully manage all stages (from concept to delivery). Your program meets business goals and/or shows measurable improvements in your customer’s experience, business or employee efficiency or execution, compliance adherence, financial or other metrics, etc.
• You understand the interdependencies and functionality of the technologies you work with (e.g. customer requirements, deployment constraints, design limitations, operational support requirements). You influence team priorities and business strategy through data-supported contributions. You are able to make a case for project priorities, resource allocation, and/or appropriate program adoption, to achieve a desired business outcome, resolve a technical deficiency, or unblock delivery.
• You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams.
• Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
• You are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.
• You actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.

Skills

Program management

Stakeholder management

Strategic thinking

Data-driven decision making

Cross-team collaboration

Executive communication

Education

Bachelor's degree or equivalent in a related technical field

Job description

Amazon Ireland Support Services Limited is seeking a Sr Technical Infrastructure Program Manager to coordinate complex infrastructure programs across multiple teams and organizations. You will own end-to-end delivery, align with senior leadership, and deploy data-driven strategies to meet business goals.

The role requires strong program management, deep IT infrastructure knowledge, and an owner mentality to deliver measurable improvements while navigating a fast-paced environment.