Sr Technical Infrastructure Program Mgr, Operations Infrastructure Solutions

Amazon; Dublin; On-site; EUR 110,000 - 160,000; Full time

Job summary

Amazon Ireland Support Services Limited is seeking a Sr Technical Infrastructure Program Manager to coordinate complex infrastructure programs across multiple teams and organizations. You will own end-to-end delivery, align with senior leadership, and deploy data-driven strategies to meet business goals.

The role requires strong program management, deep IT infrastructure knowledge, and an owner mentality to deliver measurable improvements while navigating a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in a related technical field.
• Experience in program or project management.
• Experience in IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)
• Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience managing and delivering large-scale enterprise IT projects

Responsibilities

• You manage complex infrastructure builds, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.
• You are accountable for the overall strategy of a large program. You successfully manage all stages (from concept to delivery). Your program meets business goals and/or shows measurable improvements in your customer’s experience, business or employee efficiency or execution, compliance adherence, financial or other metrics, etc.
• You understand the interdependencies and functionality of the technologies you work with (e.g. customer requirements, deployment constraints, design limitations, operational support requirements). You influence team priorities and business strategy through data-supported contributions. You are able to make a case for project priorities, resource allocation, and/or appropriate program adoption, to achieve a desired business outcome, resolve a technical deficiency, or unblock delivery.
• You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams.
• Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
• You are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.
• You actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.

Skills

Program management

Stakeholder management

Strategic thinking

Data-driven decision making

Cross-team collaboration

Executive communication

Education

Bachelor's degree or equivalent in a related technical field

Job description

Amazon Operations Infrastructure Solutions (OIS) is seeking an experienced Sr Technical Infrastructure Program Manager (TIPM) for our team. Amazon teams and systems create a complex ecosystem with coordination challenges for large initiatives. As the Sr TIPM of Engineering, you will need to coordinate across this network of teams and own delivery of cross organization initiatives. Using your technical background, you will need to understand implementation challenges of each organization and team, and find solutions while also earning trust with senior management to drive adoption from the top down.

A Successful Candidate Will Also Demonstrate

• High attention to detail
• Ability to think strategically and execute methodically
• Demonstrated ability to influence management
• Ability to work in a fast-paced environment where continuous innovation is desired
• Committed to learning and expanding professional and technical knowledge
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others
• Willingness to roll up your sleeves and do whatever is necessary; owner mentality
• Demonstrated ability to dive deep in understanding the product, our business, and the market landscape

Key job responsibilities

In This Role

• You manage complex infrastructure builds, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.
• You are accountable for the overall strategy of a large program. You successfully manage all stages (from concept to delivery). Your program meets business goals and/or shows measurable improvements in your customer’s experience, business or employee efficiency or execution, compliance adherence, financial or other metrics, etc.
• You understand the interdependencies and functionality of the technologies you work with (e.g. customer requirements, deployment constraints, design limitations, operational support requirements). You influence team priorities and business strategy through data-supported contributions. You are able to make a case for project priorities, resource allocation, and/or appropriate program adoption, to achieve a desired business outcome, resolve a technical deficiency, or unblock delivery.
• You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams.
• Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
• You are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.
• You actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.

A day in the life

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Inclusive Team Culture

Basic Qualifications

• Bachelor's degree or equivalent in a related technical field
• Experience in program or project management
• Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)
• Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience managing and delivering large-scale enterprise IT projects

Preferred Qualifications

• Experience in one or more of the following areas: data center or network capacity planning, data center or network infrastructure program/project management, or related technical fields
• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company

Amazon Ireland Support Services Limited

Job ID: A10567016