Senior eCommerce Growth & Client Success Lead

Luzern eCommerce; Dublin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Work-life balance

Growth opportunities

Culture and environment

Wellbeing support

Quarterly social events

Job summary

Luzern eCommerce is seeking a Senior eCommerce professional to drive results for high-value clients. You will lead an Account Management team, shape client strategies, and oversee marketplace and D2C activities to maximise performance.

You will collaborate with Operations and Marketing to deliver campaigns and launches, while maintaining strong relationships with stakeholders. A focus on leadership, analytics, and strategic thinking will be essential.

Qualifications

• Minimum 5 years of senior-level Account Management experience.
• Strong leadership and written/oral communication skills.
• Bachelor’s degree in Business, Marketing or Sciences.
• Strategic thinker who can operate at both high level and detail.
• Able to manage multiple client requirements and expectations.

Responsibilities

• Serve as the primary contact for high-value clients and key accounts.
• Lead and mentor Account Managers with best practices and execution excellence.
• Understand client strategy and identify opportunities within key accounts.
• Oversee day-to-day activities to ensure marketplace and D2C objectives are met.
• Provide input to leadership to aid strategic decision making.
• Prioritise multiple client needs while balancing internal priorities.
• Ensure sales targets are met and report risks/opportunities.
• Own end-to-end eCommerce processes for key accounts (Content, Pricing, Orders, Inventory, CS).
• Collaborate with Operations & Marketing to deliver campaigns and launches.
• Foster cross-learning with other managers and executives.
• Build strong relationships with stakeholders and sponsors.

Skills

Account Management

Leadership

Communication

Analytical skills

MS Office

Education

Bachelor's Degree in Business/Marketing/Sciences

Job description

Luzern eCommerce is seeking a Senior eCommerce professional to drive results for high-value clients. You will lead an Account Management team, shape client strategies, and oversee marketplace and D2C activities to maximise performance.

You will collaborate with Operations and Marketing to deliver campaigns and launches, while maintaining strong relationships with stakeholders. A focus on leadership, analytics, and strategic thinking will be essential.