Senior Database Monitoring Escalations Engineer

Datadog; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Generous benefits

Stock RSUs

Career development

Product training

Mentor program

Inclusive culture

Job summary

Datadog’s in-house Technical Escalation Engineering (TEE) team drives global success by enabling customers with deep technical expertise, teamwork, and proactive problem-solving. This role sits at the heart of Datadog’s ecosystem, collaborating with Eng and Product to refine the platform and mentor teams worldwide.

You’ll tackle complex problems, lead high-stakes calls, and shape the evolution of our database monitoring and integrations.

Responsibilities

• Develop deep technical expertise and continuously learn as the product evolves.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
• Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
• Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.
• Become the go-to expert on Database Monitoring at Datadog, mastering both the technical landscape and the customer experience.
• Act as a technical stakeholder for our database Agent integrations (Postgres, MySQL, SQL Server), advocating for customer needs with Product and Engineering and proposing changes to code, telemetry, and docs.
• Develop robust internal runbooks, public-facing solutions, and reusable debugging frameworks to scale knowledge and increase Technical Support Engineering autonomy.
• Shape readiness plans for upcoming DBM product releases, ensuring Solutions teams worldwide are confident and technically prepared.

Job description

Datadog’s in-house Technical Escalation Engineering (TEE) team drives global success by enabling customers with deep technical expertise, teamwork, and proactive problem-solving. This role sits at the heart of Datadog’s ecosystem, collaborating with Eng and Product to refine the platform and mentor teams worldwide.

You’ll tackle complex problems, lead high-stakes calls, and shape the evolution of our database monitoring and integrations.