Senior CX Architect - Enterprise MarTech Leader

Sogeti; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Sogeti seeks a CX Architect to shape end-to-end customer experience solutions across digital, marketing, sales and service channels. You will translate business goals into scalable journey designs and collaborate with stakeholders, product owners, marketing, and technology teams to implement data-driven, personalised experiences.

You will lead journey mapping, establish standards, work with MarTech, CRM, and data teams, and drive continuous improvement through analytics and governance within a

Qualifications

• Strong experience designing and delivering customer experience, CRM, MarTech, or digital transformation solutions within complex enterprise environments.
• Deep understanding of customer journey mapping, customer lifecycle management, personalisation and omnichannel engagement.
• Experience working with platforms such as Salesforce Marketing Cloud, CRM solutions, and digital engagement technologies.
• Strong stakeholder management, facilitation, requirements definition, and solution design skills.

Responsibilities

• Define and maintain end‑to‑end customer journey architectures across marketing, sales, service, web, and digital engagement channels.
• Translate business and customer experience objectives into scalable solution designs leveraging CRM, customer data, personalisation, analytics, and marketing technologies.
• Lead customer journey mapping, service blueprinting, and experience design workshops with business and technology stakeholders.
• Establish customer experience standards, design principles, and governance frameworks to ensure consistency across channels and platforms.
• Collaborate with MarTech, CRM, data, integration, and engineering teams to ensure customer journeys are supported by accurate data, effective processes, and integrated technology solutions.
• Drive continuous improvement of customer experiences through analytics, customer insights, performance measurement, testing, and optimisation initiatives.

Job description

Sogeti seeks a CX Architect to shape end-to-end customer experience solutions across digital, marketing, sales and service channels. You will translate business goals into scalable journey designs and collaborate with stakeholders, product owners, marketing, and technology teams to implement data-driven, personalised experiences.

You will lead journey mapping, establish standards, work with MarTech, CRM, and data teams, and drive continuous improvement through analytics and governance within a