Senior Commercial Excellence Training Specialist

ICON San Antonio; Dublin; Remote; EUR 98,000 - 134,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

LifeWorks

Life assurance

Flexible benefits

Job summary

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. We are seeking an experienced Senior Commercial Excellence Training Specialist to design, deliver and continuously evolve ICON’s commercial training and capability programs, spanning bid defense, onboarding and ongoing coaching.

The role collaborates with Business Development, Clinical Operations and senior leadership to maintain best-practice

Qualifications

• Significant experience in Commercial Excellence or related functions.
• Experience designing and delivering training for cross-functional teams and senior stakeholders.
• Experience implementing standardized methodologies and improvement initiatives.
• Strong understanding of the clinical research CRO business development lifecycle.
• Ability to manage multiple initiatives and adapt quickly to shifting priorities.

Responsibilities

• Develop and maintain end-to-end methodologies for priority commercial capability programs.
• Establish adaptable frameworks for strategy, preparation, delivery, and evaluation across multiple training initiatives.
• Develop playbooks, resources, tools, templates for reuse across initiatives.
• Partner with commercial and operational leaders to align methodologies with client expectations and evolving priorities.
• Drive adoption of best practice across business units, therapeutic areas and regions.

Skills

Commercial Excellence

Sales Enablement

Learning & Development

Cross-functional Training

Stakeholder Influence

Facilitation & Coaching

Project Management

Tools

Seismic

Job description

Senior Commercial Excellence Training Specialist - Remote, US

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

About The Role

We are seeking an experienced Senior Commercial Excellence Training Specialist to design, deliver and continuously evolve ICON’s commercial training and capability programs. This role is intentionally broad in scope: rather than owning a single fixed curriculum, the successful candidate will build and flex a portfolio of enablement initiatives – spanning bid defense excellence, onboarding, continuous coaching and capability development – in line with ICON’s changing commercial priorities.

The role establishes a consistent, high-performing approach to commercial capability building, equipping Business Development, Operations, Therapeutic Experts and senior stakeholders to perform at their best across client-facing moments that matter. Working closely with Business Development, Clinical Operations, Proposals, Therapeutic Experts, Learning & Development and senior leadership, the role owner will maintain best-practice methodologies, training content and performance improvement frameworks, and will be expected to take on new initiatives as ICON’s commercial enablement agenda develops.

Key Responsibilities

• Develop, implement and maintain standardized, end-to-end methodologies for priority commercial capability programs, starting with bid defense excellence and expanding to other initiatives as agreed with leadership.
• Establish frameworks for strategy, preparation, delivery and post-activity evaluation that can be adapted across multiple training initiatives, not limited to a single program.
• Develop and maintain playbooks, training resources, preparation tools, presentation guidelines and templates that can be reused and re-purposed across initiatives.
• Partner with commercial and operational leaders to keep methodologies aligned with client expectations, organizational capabilities and evolving business priorities.
• Drive adoption of best practice across business units, therapeutic areas and regions.

Essential

Your Profile:

• Significant experience in Commercial Excellence, Sales Enablement, Learning & Development, Business Development or a related function.
• Experience designing and delivering training for cross-functional teams and senior stakeholders.
• Experience implementing standardized methodologies, competency frameworks and improvement initiatives.
• Strong understanding of the clinical research industry and CRO business development lifecycle, including proposals and bid defenses.
• Demonstrated ability to work across multiple concurrent initiatives and adapt quickly to shifting priorities.
• Excellent facilitation, presentation, coaching, communication and stakeholder-influence skills.
• Strong project management and analytical skills; experience in a global or matrixed organization.

Desirable

• Previous experience in a CRO, pharmaceutical, biotechnology or clinical research organization.
• Direct experience supporting or participating in client bid defenses.
• Knowledge of clinical trial operations, study delivery and therapeutic strategy.
• Experience establishing commercial training programs, centers of excellence, or enablement platforms.
• Experience with AI-enabled coaching tools, digital/interactive learning design, or sales enablement technology (e.g. Seismic or similar).
• Relevant qualification in Learning & Development, instructional design, organizational development or business.

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.