Senior Client Governance & Engagement Lead

Mars-Capital-8; Dublin; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Mars Capital, part of Arrow Global Group, is seeking a Client Governance and Engagement Senior Executive to oversee day-to-day governance of client mandates, performance against obligations and the client relationship. The role coordinates inquiries, invoicing, audits and reporting, ensuring compliant, service-focused outcomes.

The role reports to the Head of the Client Governance & Engagement Unit and requires strong governance, regulatory awareness and stakeholder management in a Dublin-based

Qualifications

• Experience in client management, governance, customer operations or a related role.
• Experience coordinating client queries, governance actions, invoicing administration or audit activity.
• Experience developing reports, KPIs and management information packs for senior stakeholders.
• Strong attention to detail and ability to work in a regulated environment.
• Strong analytical capability to identify trends and translate findings into actions.
• Excellent written and verbal communication skills for technical and non-technical audiences.
• Ability to manage multiple priorities across cross-functional teams.
• Knowledge of customer journey reviews, complaints and outcomes monitoring would be advantageous.
• Understanding of Irish financial services regulation, consumer protection and bank outsourcing would be advantageous.
• Proficiency in Microsoft Office, with trackers and reporting packs.

Responsabilités

• Coordinate governance meetings, including preparation and collation of papers, maintenance of action logs and follow-up of actions.
• Liaise with the client on query management, investigations and response preparation for ad hoc queries.
• Support preparation, validation and administration of client invoicing with audit trails.
• Assist management in revenue optimisation and protection through floor fee analysis and contract renewals.
• Support regular customer experience reviews by analyzing journeys, feedback and outcomes to identify trends.
• Review customer communications to ensure clarity, accessibility and regulatory alignment.
• Coordinate client and internal audit activity, including evidence collection and action trackers.
• Review SLA/KPI performance and prepare monthly/quarterly updates with trend analysis.
• Prepare internal and client-facing reporting packs with accurate management information.
• Support policy changes and Change Requests, maintaining records and follow-up actions.

Connaissances

Client management

Governance

Customer operations

Audit coordination

Management information

Regulatory compliance

Problem solving

Communication

Outils

MS Office

Description du poste

Mars Capital, part of Arrow Global Group, is seeking a Client Governance and Engagement Senior Executive to oversee day-to-day governance of client mandates, performance against obligations and the client relationship. The role coordinates inquiries, invoicing, audits and reporting, ensuring compliant, service-focused outcomes.

The role reports to the Head of the Client Governance & Engagement Unit and requires strong governance, regulatory awareness and stakeholder management in a Dublin-based