Customer Assurance Specialist - Maternity Cover

Mars Capital; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

Mars Capital, part of Arrow Global Group, seeks a Customer Assurance Executive on a maternity contract to strengthen control testing and risk management across customer journeys. The role focuses on delivering assurance activities, identifying systemic gaps and coordinating remediation with governance oversight.

Based in Dublin, you will work within our Chief Customer Officer function, supporting first-line assurance and reporting to senior stakeholders.

Qualifications

• Experience in retail credit servicing and its regulatory framework (including Central Bank of Ireland).
• Experience in operational risk, assurance or control environments within financial services.
• Strong analytical skills and attention to detail; able to produce clear MI for senior stakeholders.

Responsibilities

• Deliver assurance and control testing programmes across customer journeys and key processes.
• Identify gaps, weaknesses and emerging risks; support remediation and action tracking.
• Provide oversight for Risk & Control Self-Assessments and associated reporting.
• Collaborate with business teams to ensure controls are embedded across processes and journeys.

Skills

Financial services knowledge

Stakeholder engagement

Risk & control testing

Regulatory compliance

Communication skills

Job description

Mars Capital, part of Arrow Global Group, seeks a Customer Assurance Executive on a maternity contract to strengthen control testing and risk management across customer journeys. The role focuses on delivering assurance activities, identifying systemic gaps and coordinating remediation with governance oversight.

Based in Dublin, you will work within our Chief Customer Officer function, supporting first-line assurance and reporting to senior stakeholders.