Senior Business Analyst: CRM Transformation & Data Enablement

MCS Group | Your Specialist Recruitment Consultancy; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

MCS Group | Your Specialist Recruitment Consultancy is recruiting a Senior Business Analyst for a growing Irish SaaS business undergoing a major change programme. You will drive business analysis across CRM, BI and data governance as part of a cross-functional team across Sales, Marketing, Customer Success, Operations, Finance, HR and Engineering.

The role encompasses requirements definition, process design, data ownership, migration and UAT coordination, with exposure to senior leadership and

Qualifications

• Senior-level business analysis experience in complex transformation programmes.
• Experience delivering enterprise CRM within SaaS/tech environments.
• Strong workshop facilitation and requirements management skills.
• Experience engaging with senior stakeholders across multiple functions.
• Exposure to BI, reporting or analytics transformation.
• Knowledge of data migration, integration, governance and quality.

Responsibilities

• Take ownership of the business analysis workstream from discovery through to delivery.
• Build relationships with senior stakeholders and establish clear business priorities.
• Assess existing processes and design future-state operating models.
• Translate business needs into clear, prioritised requirements for delivery teams and external partners.
• Challenge processes to simplify, standardise or automate them.
• Ensure CRM supports full customer journey and KPI needs.
• Define data ownership, governance and data quality standards.
• Support data migration, system integration and reconciliation.
• Coordinate UAT and readiness activities.
• Maintain alignment between business expectations and delivery objectives.

Skills

Business analysis

CRM delivery

Workshop facilitation

Requirements management

BI analytics

Data governance

Data migration

Stakeholder management

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

MCS Group | Your Specialist Recruitment Consultancy is recruiting a Senior Business Analyst for a growing Irish SaaS business undergoing a major change programme. You will drive business analysis across CRM, BI and data governance as part of a cross-functional team across Sales, Marketing, Customer Success, Operations, Finance, HR and Engineering.

The role encompasses requirements definition, process design, data ownership, migration and UAT coordination, with exposure to senior leadership and