Senior Architect - AI-Driven IT Automation & AIOps

McKesson; Cork; On-site; EUR 89,700 - 149,500; Full time

Job summary

McKesson is seeking a Lead Architect, Automation & AIOps to drive intelligent operations strategy across a large-scale enterprise IT environment. The role combines hands-on leadership with platform architecture, vendor strategy, and automation program delivery.

You will own automation portfolios, integrate AIOps with ITSM/CMDB, and push observability toward predictive, self-healing operations. A strong background in AI-enabled automation is a plus.

Qualifications

• 8+ years in enterprise IT, with 5+ years focused on AIOps, IT automation, or intelligent operations platforms.
• Hands-on experience with one or more AIOps platforms: BigPanda, ServiceNow ITOM, BMC Helix, Dynatrace, Moogsoft.
• Demonstrated experience designing and managing large-scale automation portfolios using tools such as Ansible, StackStorm, ServiceNow Orchestration, or similar.
• Strong understanding of event management, alert correlation, and CMDB-driven enrichment in enterprise environments.
• Experience leading RFP/VCA processes and contributing to vendor contracts and procurement decisions.
• Solid grasp of ITSM integration patterns including incident, change, and problem management workflows.

Responsibilities

• Lead the architecture and lifecycle management of enterprise AIOps platforms, including event correlation, alert enrichment, incident routing, and fault management.
• Own the automation estate strategy, governing, rationalizing, and migrating large portfolios of operational automation use cases (200-400+) across platforms.
• Drive vendor evaluation and procurement processes (RFP, VCA, TCO modeling, contract review) for AIOps and automation tooling.
• Integrate AIOps platforms with CMDB, ITSM, and observability tooling to deliver end-to-end incident intelligence.
• Advance observability maturity, from reactive alerting through event correlation toward predictive and autonomous operations.
• Collaborate with infrastructure, SRE, and platform engineering teams to embed automation across IT operations workflows.
• Apply working knowledge of AI and agentic architectures to evaluate AI-native AIOps capabilities and identify practical use cases for LLM-assisted operations.
• Produce and maintain enterprise architecture artifacts including HLD, LLD, integration blueprints, and executive-facing strategy documentation.

Skills

AIOps platforms

IT automation

Event management

CMDB integration

Vendor evaluation

Education

MSc or BSc in Information Systems, Computer Science, Engineering, or equivalent

Tools

BigPanda

ServiceNow ITOM

BMC Helix

Dynatrace

Moogsoft

Ansible

StackStorm

ServiceNow Orchestration

Job description

McKesson is seeking a Lead Architect, Automation & AIOps to drive intelligent operations strategy across a large-scale enterprise IT environment. The role combines hands-on leadership with platform architecture, vendor strategy, and automation program delivery.

You will own automation portfolios, integrate AIOps with ITSM/CMDB, and push observability toward predictive, self-healing operations. A strong background in AI-enabled automation is a plus.