Security Team Leader

Mitie; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free Virtual GP

Mi Recognition

Talent Referral

Mi Deals

Long Service Awards

Life Assurance

PRSA scheme

EAP

Save as you Earn

Bike2Work

Tax Saver

L&D Courses

Job summary

Mitie Ireland is seeking a Control Room Operative to support the safe, efficient delivery of operational services across a national network. The role serves as the central point of communication, coordination, and monitoring to ensure activities run smoothly while upholding high standards of customer service, compliance, and incident management.

You will manage the Security Control Room day-to-day, oversee staffing levels, ensure officers are properly attired, and coordinate response to

Qualifications

• Experience operating at Duty Manager level.
• Strong customer care background preferred.
• Excellent written and verbal communication.
• Decision-making ability.
• People management and leadership skills.
• Strong time management and organisation.
• Knowledge of security and fire systems.
• Proficient with Microsoft Office and data handling.
• Experience conducting audits and client reports.
• Experience handling HR issues.

Responsibilities

• Manage the Security Control Room daily.
• Ensure staffing levels and shift patterns.
• Ensure officers are properly attired.
• Train staff and maintain competence.
• Provide first-line response to incidents and alarms.
• Manage equipment (CCTV, Radios, Mobile) and report faults.
• Manage GSMS requests and action them.
• Maintain documentation and updates.
• Test AEDs, panic alarms, and penetration tests weekly/monthly.
• Ensure compliance with Client's Golden Rules.

Skills

Duty Manager level

Customer care

Communication

Decision making

People management

Time management

Security and fire systems

Microsoft Office

Audits and client reports

HR issues experience

Tools

GSMS

Microsoft Office

Job description

About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

• Location: Grand Canal Dock
• Days/Nights/Weekends

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for 'Client and Service Provider', 'Best People Development' and 'Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places.

Job Purpose

Control Room Operative plays a key role in supporting the safe, efficient, and effective delivery of operational services across a national network. The position acts as a central point of communication, coordination, and monitoring, ensuring that operational activities run smoothly while maintaining high standards of customer service, compliance, and incident management.

Key Responsibilities

• To manage on a day-to-day basis the Security Control Room.
• Ensure manning is at required levels, with regular shift patterns worked by trained and qualified staff.
• Ensure that all officers are correctly attired.
• To manage and ensure that all staff are fully trained and competent in their roles and performing their required duties.
• To provide first line response to all incidents, fire, security, and health & safety and manage these in accordance with laid down procedures.
• That all equipment (CCTV, Radios, Mobile phones) is managed, used, monitored, and reported defective in accordance with policies and procedures.
• To manage the Global Security Management System (GSMS) and to ensure all requests via GSMS are actioned accordingly.
• Maintain accurate and correct documentation and update as required.
• Ensure weekly / monthly testing (AED's, Panic Alarms and Penetration Test)
• Ensure Client's "Golden Rules" are always complied with.

Key Skills & Competencies

• Previous experience of operating at Duty Manager level
• Good demonstrable previous costumer care experience preferable
• Excellent communication skills (both written and verbal)
• Effective decision making
• Strong people management and leadership skills
• Effective time management & organisational skills
• Good working knowledge of security and fire systems
• Ability to use all Microsoft products and be able to create spreadsheets and managing data
• Previous experience of conducting audits and preparing client reports
• Experience of dealing with a range of HR issues

Company Benefits

• Free Virtual GP Service
• Mi Recognition (Thanking employees for a job well done ranging from €25 €250)
• Talent Referral Scheme (Earn €100 €3000 for referring a friend to Mitie)
• Mi Deals (Fantastic savings at high street stores)
• Long service awards (Ranging from €50 - €300)
• A non-contributory life assurance scheme
• Personal Retirement Savings Account (PRSA) scheme
• Employee Assistance Programme (EAP)
• Save as you Earn Scheme (a risk free savings plan that allows you to buy Mitie shares at a special discount)
• Bike2Work Scheme
• Tax Saver Scheme
• Learning & development (access to 200 courses on our L&D platform)

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.

Mitie is an equal opportunities employer and is committed to creating an inclusive environment for all employees.