Security Incident Response Lead – AI & Customer Focus

ServiceNow, Inc.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

ServiceNow is seeking an experienced Information Security professional to join the Global Security Support Centre (GSSC). You will represent the security organization in customer-facing incidents, triage and respond to security matters, and collaborate with internal teams to improve security posture.

The role requires 3–5+ years in information or application security, CSA certification, and experience with AI-enabled security solutions.

Qualifications

• Minimum 3–5+ years in information or application security.
• Experience with security tooling and cloud security controls.
• Familiarity with regulatory frameworks (NIST, GDPR, ISO).

Responsibilities

• Represent security in customer-facing incidents and queries.
• Triage, investigate and respond to security events on ServiceNow platform.
• Serve as primary security contact for internal and external stakeholders.
• Coordinate security incident triage with customers and internal teams.
• Develop and deliver security training and enablement for customers and staff.
• Create and improve security documentation and processes.

Skills

Cloud security

Security incident response

SIEM usage

Web security

Technical communication

Education

Bachelor's degree in computer science or information security

Tools

SIEM

WAF

IDS/IPS

Vulnerability management

Encryption

Job description

ServiceNow is seeking an experienced Information Security professional to join the Global Security Support Centre (GSSC). You will represent the security organization in customer-facing incidents, triage and respond to security matters, and collaborate with internal teams to improve security posture.

The role requires 3–5+ years in information or application security, CSA certification, and experience with AI-enabled security solutions.