Sea Freight Forwarder - Customer-Focused Logistics

DSV; Cork; Remote; EUR 33,000 - 52,000; Full time

Benefits offered by this job

Enhanced Annual Leave

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension

Life Cover

Critical Illness cover

Job summary

DSV in Cork is seeking a Freight Forwarder – Ocean to manage sea freight shipments from order creation to final delivery. You will provide customers with proactive updates and full visibility, coordinating with shipping lines and overseas offices.

The role emphasizes building strong customer relationships, solving problems, and maintaining accurate data while following service levels and KPIs in a dynamic logistics environment.

Qualifications

• Experience in customer service, administration or logistics.
• Strong organisational skills and ability to manage multiple priorities.
• Proficient in Microsoft Office (Excel, Word, Outlook) and accurate data entry.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage sea freight shipments from order creation to final delivery.
• Provide proactive updates and full visibility to customers.
• Respond to enquiries promptly via verbal and written communication.
• Monitor shipment progress and identify disruptions.
• Coordinate with shipping lines, overseas offices and customs.
• Ensure accurate system data entry and records.

Skills

Customer service

Administration

Logistics

Organization

MS Office

Excel

Communication

Attention to detail

Pressure management

Tools

MS Office

Excel

Outlook

Word

Job description

DSV in Cork is seeking a Freight Forwarder – Ocean to manage sea freight shipments from order creation to final delivery. You will provide customers with proactive updates and full visibility, coordinating with shipping lines and overseas offices.

The role emphasizes building strong customer relationships, solving problems, and maintaining accurate data while following service levels and KPIs in a dynamic logistics environment.