Science Team Lead

Explorium National Science & Sport Centre; Sandyford; On-site; EUR 22,000 - 25,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee discount

On-site parking

Store discount

Job summary

Explorium National Science & Sports Centre in Sandyford, Ireland, seeks a Science Team Lead to oversee the day-to-day leadership and coordination of the Science team. You will oversee interactive exhibits, daily activities, and ensure exceptional customer service with high health and safety standards.

Reporting to the Head of Science, the role focuses on operational leadership, staff performance and development, rostering, and acting as the first contact for visitor concerns and operational

Qualifications

• Experience supervising, mentoring or leading staff or volunteers.
• Experience in customer service.
• Fluent English.

Responsibilities

• Lead, support, and motivate frontline Science team staff to deliver consistently high standards of engagement and customer service.
• Train, mentor, and onboard new team members.
• Lead by example in professionalism, communication, safety, and visitor engagement.
• Foster a positive, inclusive, and collaborative team culture.

Skills

Team leadership

Customer service

English fluency

Communication

Attention to detail

Health & safety

Time management

Problem solving

Digital skills

Independence

Job description

Location: Explorium National Science & Sports Centre, Sandyford | Schedule: 5-day roster (Monday–Sunday, regular weekends required)

Science Team Lead Department: Science

Reports to: Head of Science

Role Purpose

The Science Team Lead is responsible for the day-to-day leadership and coordination of the museum team (Science team) while also overseeing the operation of the daily activities and the interactive exhibits in this space. The Science Team Lead provides exceptional customer service while ensuring a high standards of visitor experience and health and safety are maintained.

As the primary point of contact for frontline staff, the Science Team Lead provides operational leadership, supports staff performance and development, coordinates daily activities, and acts as the first response to visitor concerns, staff issues, safety incidents, and operational challenges.

Key Responsibilities Team Leadership and Staff Development

• Lead, support, and motivate frontline Science team staff to deliver consistently high standards of engagement and customer service.
• Train, mentor, and onboard new team members.
• Lead by example in professionalism, communication, safety, and visitor engagement.
• Foster a positive, inclusive, and collaborative team culture.

Visitor Experience and Customer Service

• Ensure visitors receive an engaging and high-quality experience throughout the Science Department.
• Act as the first point of escalation for visitor questions, concerns, complaints, and feedback.
• Support staff in managing challenging situations and resolving issues professionally.

Operations and Coordination

• Ensure exhibits, activity spaces, and public areas are operational and presentation standards are maintained.
• Coordinate the day-to-day operation and event management for the Science team and visitor-facing activities.
• Prepare and manage staff rosters to ensure appropriate operational coverage.

Health, Safety and Incident Response

• Promote and maintain a strong culture of health and safety throughout the Science Department.
• Act as a first responder for incidents, accidents, emergencies, and first aid situations.

Interdepartmental Communication and Collaboration

• Act as a key communication link between frontline staff, management, and support departments including cleaning, maintenance, catering, bookings, reception, and other operational teams

Exhibit and Programme Support

• Maintain a strong working knowledge of exhibits, programmes, workshops, and visitor activities.

Person Specification

Essential Experience

• Experience supervising, mentoring or leading staff or volunteers.
• Experience in customer service.
• Fluent English

Essential Skills & Attributes

• Passion for science and visitor experiences.
• Excellent verbal and written communication skills in fluent English.
• High attention for detail.
• Advocate for health & safety.
• Strong leadership and team supervision skills.
• Excellent organisational and time-management skills.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities in a busy visitor-facing environment.
• Ability to work independently while collaborating effectively with the Head of Science and wider organisation.
• Highly proficient digital skills.
• Adaptable and comfortable working in a busy, changing environment.
• Authorisation to work a minimum of 30 hours per week in Ireland

Desirable

• Full drivers licence.
• Experience in informal education, visitor attractions or summer camps.

Position Details

• Minimum 30 hours per week, fully onsite role
• Regular weekend work required
• Occasional evening and off-site work as needed
• Hourly rate €16.30 (25% premium for Sunday working)

Working Pattern

Explorium is open seven days a week. This role operates on a five-day roster, including regular weekend work.

Explorium is committed to a workplace environment that promotes diversity and inclusion and creates an open and inclusive culture where everyone feels valued. Employment decisions are based on merit, job requirements and business needs. Appointment is subject to Garda Vetting. Interviews may commence prior to the closing date.

Job Type: Full-time

Pay: €16.30 per hour

Benefits

• Bike to work scheme
• Company events
• Employee discount
• On-site parking
• Store discount

Ability to commute/relocate

• Sandyford, County Dublin: reliably commute or plan to relocate before starting work (preferred)

Application question(s)

• Do you have experience of working with children and/or young people?

Experience

• supervisory: 1 year (preferred)

Language

• fluent English (preferred)

Work authorisation

• Ireland (preferred)

Work Location: In person