Scheduling Co-Ordinator

PFH Talent Acquisition & Recruitment; Cork; On-site; EUR 30,000 - 42,000; Full time

Job summary

PFH Technology Group is seeking a Scheduling Co-Ordinator to join our operations team in Ireland. You will organise appointments for installations and repairs, coordinate with clients and field engineers, and keep precise records in our systems.

The role requires strong organisational and communication skills, experience with scheduling or ticketing tools, and proficiency in Microsoft Office. You will support service delivery and logistics with administrative tasks.

Qualifications

• Experience in an administrative or scheduling role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication with stakeholders.
• Proficient in Microsoft Office applications and ticketing tools.

Responsibilities

• Schedule appointments for installations across client sites.
• Coordinate repair visits for faulty devices.
• Liaise with client contacts to confirm access and requirements.
• Communicate daily schedules to field engineers and technicians.
• Maintain records of appointments, site visits and service requests.
• Track device deliveries and coordinate with logistics and engineering teams.
• Respond to queries from internal and external stakeholders.
• Provide admin support to operations and service delivery teams.
• Update systems with appointment outcomes and customer feedback.
• Assist with reporting and documentation as needed.

Skills

Organisational skills

Communication skills

MS Office (Outlook, Excel, Teams)

Multitasking under pressure

Customer-focused

IT/technical services experience

Scheduling systems

Ticketing systems

Tools

ServiceNow

Ivanti

Salesforce

Job description

Job Description

PFH Technology group are currently looking for a Scheduling Co-Ordinator to join our team.

Key Responsibilities

• Schedule appointments for the installation of new desktops and laptops across multiple client sites.
• Coordinate and schedule repair visits for faulty or damaged devices.
• Liaise with client contacts to confirm access, availability, and any site-specific requirements.
• Communicate daily schedules and updates to field engineers and technicians.
• Maintain accurate records of appointments, site visits, and service requests.
• Track device deliveries and ensure timely follow-up with logistics and engineering teams.
• Respond promptly to queries from both internal and external stakeholders.
• Provide administrative support to the operations and service delivery teams as required.
• Update internal systems and databases with relevant information on appointments, outcomes, and customer feedback.
• Assist with reporting and documentation as needed.

Candidate Profile

• Proven experience in an administrative or scheduling/coordinating role.
• Excellent organisational skills with strong attention to detail.
• Strong communication and interpersonal skills (both written and verbal).
• Proficient in Microsoft Office applications, especially Outlook, Excel, and Teams.
• Ability to multitask, prioritise workload, and work under pressure.
• Professional and courteous manner, with a customer-focused attitude.
• Previous experience in an IT or technical services environment.
• Familiarity with scheduling, or ticketing systems (e.g., ServiceNow, Ivanti, Salesforce, etc.).
• Self-motivated with an aptitude for customer service coordination & administration.

PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage TPBN1_IJ