SAP iXp Intern - Partner Support Specialist

SAP; Galway; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Online training courses

Professional support

Job summary

SAP in Galway is hiring a Partner Support Specialist to serve as a key contact for its partners in EMEA/MEE regions. This role focuses on guiding partners to suitable tools, resolving inquiries, and enhancing partner experiences with SAP.

The ideal candidate will possess a relevant university degree, strong analytical and communication skills, and be fluent in English. This full-time position offers a dynamic work environment with various benefits, including online training and professional support.

Qualifications

• University degree or current university student in Business/IT or a related field.
• Problem-solving and analytical skills with experience handling high volumes of tasks.
• Fluent in English; knowledge of a European language is a plus.

Responsibilities

• Develop understanding of SAP Partner tools and resources.
• Address and resolve partner queries via support channels.
• Align with internal teams for issue resolution.

Skills

Problem-solving

Analytical skills

Strong communication skills

Creative thinking

Time-management skills

Education

University degree or current university student in Business/IT

Tools

Outlook

Excel

Word

PowerPoint

Job description

About the Role

As a Partner Support Specialist, you will be a key point of contact for SAP Partners across the globe, focusing on EMEA/MEE regions. You will guide partners to the right tools and resources, triage and resolve queries, and surface process improvements that make it easier for partners to do business with SAP. The role is primarily reactive and requires strong business communication, attention to detail, and a drive to improve efficiency and partner satisfaction.

Responsibilities

• Develop a clear understanding of what an SAP Partner is and the tools and resources available to SAP Partners.
• Address and resolve partner queries via support channels (tickets, live chats, AI tools).
• Create digital assets to empower SAP Partners and enhance their self‑sufficiency.
• Align with other internal teams for partner issue resolution and build positive relationships with process owners who also support SAP Partners.
• Develop agility and proactive problem‑solving skills within a fast‑paced and rapidly changing environment.
• Flexibility around working hours may be required.

Qualifications

• University degree or current university student in Business/IT or a related field.
• Problem‑solving and analytical skills, with experience handling high volumes of tasks in tight timeframes.
• Creative thinking and willingness to learn new concepts and technologies quickly.
• Pro‑active, result‑oriented team player with strong communication skills and passion for work.
• Ability to work well in a multicultural and multinational environment.
• Independent work style with ownership of assigned tasks.
• Time‑management skills and strategic workload management.
• Experience with standard office applications (Outlook, Excel, Word, PowerPoint).
• Fluent in English; knowledge of an additional European language (e.g., German) is a benefit.
• Experience handling customers directly and improving process efficiency is desired.

Job Details

Start date: June 2026

Duration: 12 months

Work schedule: full time

Benefits

Employees receive a range of benefits, online training courses, and professional support to settle into the role and develop throughout their tenure.

Other Information

Successful candidates may be required to undergo a background verification with an external vendor.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.