Sales Support

DHL Express; Dublin; On-site; EUR 25,000 - 34,000; Full time

Job summary

DHL Express is seeking an Internal Sales Executive in Dublin to support Key Account Executives. You will nurture relationships within a 60+ customer base, manage a regular call cycle, and collaborate with Account Managers to identify growth opportunities across the territory.

You will be a key contact for customers, handle calls to meet targets, and ensure accurate data entry in the customer database, contributing to DHL's market penetration.

Qualifications

• Minimum 1-2 years Customer Service/Sales Experience.
• Leaving certificate or equivalent.
• PC proficient with experience in MS office.

Responsibilities

• Build a strong client relationship to maximize potential and reduce attrition.
• Exploit new opportunities from existing customers to increase DHL penetration.
• Manage call strategy for 350-450 customers with defined targets.
• Make 15 daily calls to existing customers to meet targets.
• Maintain customer data in the Comet database.
• Foster strong relationships with customers and colleagues.

Skills

Customer service

Sales experience

Telephone skills

Communication skills

Education

Leaving certificate or equivalent

Tools

MS Office

Job description

BASIC PURPOSE

Support the customer retention work of the Key Account Executives over the telephone to meet agreed call targets within an agreed call cycle. The Internal Sales Executive will be a key customer contact and will develop relationships either as an escalation point for large Key Account customers or as a main point of contact for smaller Key Account customers (60+ customer base). Work with Account Manager to grow and develop opportunities and territory.

BASIC PURPOSE

Support the customer retention work of the Key Account Executives over the telephone to meet agreed call targets within an agreed call cycle. The Internal Sales Executive will be a key customer contact and will develop relationships either as an escalation point for large Key Account customers or as a main point of contact for smaller Key Account customers (60+ customer base). Work with Account Manager to grow and develop opportunities and territory.

PRINCIPAL ACCOUNTABILITIES

The principal accountabilities of the role will be:

• Build a strong client relationship to ensure that the accounts perform to maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.


• Exploit all new opportunities from existing customers ensuring a maximum penetration of DHL in assigned territory.


• Responsible for the call contact strategy within assigned territory with a customer base of 350-450 customers through an outlined and agreed contact strategy.


• Manage a portfolio of customers via telephone. Make 15 calls per day to existing customers on a regular pre-defined call cycle to ensure that individual agreed targets are achieved


• Ensure that customer information is maintained accurately on the customer database through Comet.


• Build and maintain excellent working relationships with both customers and fellow colleagues.

Requirements For The Role

• Minimum 1-2 years Customer Service/Sales Experience


• Leaving certificate or equivalent


• PC proficient with experience in MS office

Competencies for this Role

• Excellent communication skills both verbal & written


• Customer orientated and target driven / self-starter


• Negotiation and influencing skills


• Strong attention to detail


• Knowledge of industry practices and DHL Express service offering


• Proven ability to work to deadlines and meet targets


• Strong organizational and planning skills


• Customer orientated with demonstrated ability to build relationships internally and externally


• Results orientated with proven ability to exceed sales targets


• Experience in decision making

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.