Sales Development Trainee - NGO PubSec

Salesforce; Dublin; Hybrid; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

25 days annual leave

Wellbeing reimbursement

EAP

Parental Benefits

Pension & ESPP

Job summary

Salesforce is offering a 1-year Sales Development Trainee programme, based in Dublin with hybrid work. You will join an SDR team focused on NGO/Public Sector opportunities and learn to leverage Customer 360 and AI tools to drive outreach and qualification. No degree is required, and completion leads to a QQI Level 5/6 qualification.

You will balance on-the-job learning (80%) with structured study (20%), supported by mentorship and a supportive community across Salesforce units.

Qualifications

• This role blends work and study in a 1-year programme.
• No degree is required for eligibility.
• Minimum QQI Level 5/6 qualification is required.
• Role is based in Dublin and operates as a hybrid work arrangement.

Responsibilities

• Qualify inbound leads and prioritise opportunities in NGO/Public Sector.
• Develop outreach strategies using social media and signals.
• Support CRM data integrity and streamline workflows.
• Engage with prospects to build relationships and value propositions.
• Assist with data cleaning and administrative tasks as needed.

Skills

Sales Development

CRM usage

Communication

Organisational skills

Attention to detail

Education

QQI Level 5/6 qualification

Tools

Customer 360 platform

AI tools

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Future Pathways

At Salesforce, we acknowledge that talent is everywhere, but opportunity is not. Millions of driven young people entering the workforce are disconnected from the economic mainstream, at a time when companies recognize a growing need for diverse and skilled employees. The goal of our Future Pathways programs is to create opportunities for employment at Salesforce or within the Salesforce ecosystem. Since 2009, we’ve supported over 1,400 diverse and ambitious young professionals in launching their careers with Salesforce. The diverse perspectives from our different programs fuel impactful business growth.

Job Category

Fixed Term & Temporary

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Location: Dublin (Hybrid)

At Salesforce, we acknowledge that talent is everywhere, but opportunity is not. Millions of driven young people entering the workforce are disconnected from the economic mainstream, at a time when companies recognize a growing need for motivated and skilled employees. The goal of our Future Pathways programs is to create opportunities for employment at Salesforce, and since 2009, we’ve supported over 1,200 ambitious young professionals in launching their careers with Salesforce.

Role Overview

As a Sales Development Trainee for NGO PubSec at Salesforce, you are not just starting a career in sales - you are joining the #1 AI CRM to redefine how Non-Governmental Organisations and the Public Sector operate. You be part of an elite SDR team, Sales Development is the first team to engage with our future customers. We are looking for curious, organised, and tenacious individuals to work closely with our sales teams, plan smart outreach, and consult prospects on how Salesforce can transform their impact and streamline their services.

This role blends sales development with operational excellence. You will leverage cutting-edge AI tools, like our Customer 360 platform, to streamline workflows and identify opportunities, building the foundational skills necessary to become a world-class Sales Development Representative (SDR).

A Unique Experience: Work & Qualification Blend

This 1-year programme is a unique opportunity to combine working towards a recognised qualification with real, hands-on experience in the role.

• 80% of your time will be spent on the job, applying your learnings, interacting with customers, and practising the core skills required to succeed in tech sales.
• 20% of your time will be dedicated to structured study.

In partnership with Skills to Advance, successful completion of this 1-year programme leads to a minimum of a QQI Level 5/6 qualification. You will start by understanding the business and our products before progressing to real customer interaction. Throughout the year, you will join a wide community of programme participants across multiple business units, receiving dedicated mentorship and holistic support to grow both personally and professionally.

Key Responsibilities

• Pipeline Development: Qualify inbound leads and prioritise high-potential opportunities within the NGO and Public Sector space using Customer 360 and AI-driven intelligence.
• Strategic Research: Use social media and intent signals to identify business opportunities and craft data-backed outreach strategies tailored to non-profits and government agencies.
• Operational Efficiency: Streamline internal workflows and maintain CRM data integrity to ensure our AI models and sales forecasting run at peak efficiency.
• Customer Engagement: Gain industry knowledge to develop a strong point of view for customers, learning the skills to build and maintain long-lasting relationships.
• Data Management: Support data cleaning and administrative tasks as business needs require, developing strong attention to detail and data hygiene practices.

What We're Looking For

• Sales Driven: A clear desire to build a long-term career in professional sales and a passion for mastering the #1 AI CRM.
• Resilient & Goal-Oriented: A high level of accountability toward hitting targets and the resilience to remain positive through the challenges of high-volume outreach.
• Effective Communicator: Strong verbal, written, and presentation skills with the ability to convey complex value propositions clearly and professionally.
• Growth Mindset: A self-motivated learner who is eager to master new tools, collaborates well as part of a team, and takes ownership of their results and career growth.
• Additional Languages: Fluency in a second language is a strong plus, though not required.

Eligibility

• No degree required.
• Minimum QQI Level 5, Leaving Certificate, or a Leaving Certificate alternative.
• Must have the Right to Work in Ireland.
• An openness and commitment to immersing yourself in the full 1-year programme based in Dublin.

What's In It For You

• A formal qualification, ongoing mentorship, and holistic programme support to build your network, develop your skills, and kickstart your sales career.
• 25 days annual leave.
• Comprehensive health, dental, and vision insurance.
• Monthly wellbeing reimbursement and an Employee Assistance Programme (EAP).
• Generous Parental Benefits.
• Pension package & Employee Stock Purchase Plan (ESPP).

Location

This is a hybrid role based in our Dublin hub, with an expectation of 4 days per week in the office. Applicants must reside within a reasonable commuting distance of Dublin.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.