Sales Assistant

U Store It - Ireland; Dublin; Presencial; EUR 24 000 - 33 000; Tempo integral

Resumo da oferta

U Store It - Ireland is seeking a customer-focused sales role at our Dublin store. You will engage customers, advise on storage solutions, and drive revenue through effective sales and service. You’ll support the Branch Manager to maximize sales while maintaining high store standards.

The position requires a background in retail or phone sales, strong communication skills, and a proactive approach to meeting targets in a fast-paced environment.

Qualificações

• Retail or telephone sales experience in a customer-facing environment is essential.
• Experience in 121 consultative sales is desirable.
• Office administration experience is desirable.

Responsabilidades

• Drive sales performance by following the enquiry management process and advising on storage solutions.
• Promote and sell products and services to existing and prospective customers.
• Understand unit availability and branch revenue targets; assist in achieving them.
• Handle customer complaints and escalate issues to the Branch Manager as needed.
• Maintain store standards, complete invoices, banking and customer contracts.

Conhecimentos

Retail sales

Consultative sales

Office admin

Descrição da oferta de emprego

U Store It is Ireland's leading self-storage provider, trusted by thousands of customers across locations including Belfast, Dublin, Cork, Waterford & Galway. Our secure, purpose-built facilities are designed for the convenience and safety of our customers’ stored goods. Combining state-of-the-art security systems, flexible access, and exceptional customer service, we deliver complete storage solutions tailored to individual needs. At U Store It, customer satisfaction is our highest priority, supported by our well-trained and friendly team.

Pay:

From €29,000.00 per year plus commission

Providingexceptional customer service,whilst selling the right storage solution to our customers and supporting the Branch Manager in maximizing sales and revenues and maintaining high store standards.

Locations

Dublin - Dublin 11

Key Accountabilities

Driving sales performance

• Following the enquiry management process and advising customers on the best storage solution for their particular needs, including selling merchandise and insurance to drive business performance.
• Actively following the sales process and positively promoting and selling products and services to existing and prospective customers.
• Understanding unit availability for the branch.
• Understanding demand for storage e.g. seasonal and unit sizes.
• Understanding branch revenue targets and planning to achieve them.
• Understanding the competition and being aware of their promotional activity.
• Handling customer complaints, communicating and escalating all issues to the Branch Manager as necessary.

Delivering store standards

• Complies with all operational procedures, ensuring operational standards are maintained.
• Completing office administration and processes including invoices, banking and customer contracts.
• Adhering to the revenue collection process to minimize bad debts.
• Ensuring that all packaging stock is always in stock, well displayed and priced.
• Takes responsibility for the safety and security of the store and customers.
• Complying with all company policies and procedures, e.g. bad debt recovery.
• Engaging with customers to use feedback platforms.
• Identifying any H&S or security hazards and takes action to resolve locally.

Skills and experience

• A retail or telephone sales background in a customer facing environment is essential.
• Experience in 121 consultative sales is desirable.
• Office administration experience is desirable.

Person Specification

• Excellent sales skills – being able to follow a sales process in a confident and assertive way, selling the right solutions and products in order to turn enquiries in to customers.
• Excellent customer service skills – being friendly and polite – representing the company to all customers and external providers.
• Excellent communication skills – communicate with customers about their needs, challenges and manage complaints when necessary.
• Good time management - manage your own time and ensure targets are met.
• Enthusiastic and eager to learn – keen to get on and understand the levers to success.