ROI Team Leader

Mountain Warehouse; Galway; On-site; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Referral Incentive

Pension scheme

Uniform allowance

Length of service awards

Job summary

Mountain Warehouse in Galway is seeking a confident Team Leader to guide a retail team in a fast-paced environment. You will inspire colleagues, ensure exceptional customer service, and drive sales while maintaining an engaging store atmosphere.

The role emphasises leadership, stock control, and effective communication with colleagues and customers. A proactive, results-driven approach is essential to uphold brand standards.

Qualifications

• Experience leading retail teams in fast-paced environments.
• Strong communication and feedback skills.
• Knowledge of stock control and visual merchandising.
• Ability to drive sales targets and KPIs.

Responsibilities

• Lead and develop the store team to deliver high performance.
• Maintain shop floor standards, stock presentation, and safety.
• Drive visual merchandising to create an inviting shopping experience.
• Support opening/closing duties and daily store operations.

Skills

Leadership

Team motivation

Communication

Customer service

Retail experience

Job description

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Application Deadline: 30 September 2026

Department: UK Retail

Location: Galway (GLY)

Compensation: €15.70 / hour

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You’re not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!