The Risk & Compliance Manager will be responsible for the development, implementation and ongoing oversight of the firm’s regulatory compliance and enterprise risk management frameworks.
The role will provide independent oversight and challenge across the business, ensuring that the firm operates in accordance with its regulatory obligations, maintains effective systems and controls, appropriately manages risk and consistently delivers good customer outcomes.
The Risk & Compliance Manager will act as a key adviser to senior management and the Board on regulatory, conduct and operational risk matters.
Key Responsibilities
Regulatory Compliance
- Maintain the Compliance Framework and annual Compliance Monitoring Plan.
- Monitor compliance with applicable regulatory requirements, including Central Bank of Ireland and Consumer Protection Code obligations.
- Maintain the regulatory obligations register and assess the impact of regulatory developments.
- Provide regulatory guidance and challenge to management and business teams.
- Review and maintain compliance policies, procedures and controls.
- Conduct compliance reviews, file audits and thematic assessments.
- Identify control weaknesses and oversee remediation.
- Manage regulatory reporting, returns, inspections and engagement with regulators.
- Prepare compliance reports for senior management and the Board.
- Maintain the Enterprise Risk Management Framework and Risk Register.
- Facilitate periodic risk assessments and monitor risk appetite, tolerances and Key Risk Indicators.
- Identify, assess and monitor regulatory, operational, conduct, technology, financial and emerging risks.
- Oversee the management of incidents, control failures and remediation actions.
- Provide independent challenge regarding risk identification, ownership and mitigation.
- Regulatory and compliance
- Conduct and consumer
- Operational
- Technology and cyber
- Data protection
- Third-party and outsourcing
- Financial and liquidity
- Fraud and financial crime
- People and key-person
- Business continuity and operational resilience
- AI and digitalisation
- Reputational risk
Consumer Protection & Conduct Risk
- Oversee the Consumer Protection Framework and monitor customer outcomes.
- Review advice quality, complaints trends and vulnerable-customer arrangements.
- Assess customer communications, remuneration structures, conflicts of interest and financial promotions.
- Monitor product governance and target-market requirements.
- Challenge business initiatives where consumer or conduct risks arise.
Governance
- Prepare Risk & Compliance reporting for management and Board meetings.
- Escalate material breaches, incidents and emerging risks.
- Maintain governance calendars and track Risk & Compliance actions.
- Support Fitness & Probity and Individual Accountability Framework obligations.
- Promote accountability and ownership of risk and controls across the business.
- Maintain oversight of AML/CFT, GDPR and data protection requirements.
- Monitor AML/KYC controls, risk assessments and staff awareness.
- Oversee data breach, cyber risk, outsourcing and operational resilience arrangements.
- Review new technologies, AI initiatives and material operational changes from a risk and compliance perspective.
Product Governance & Business Change
- Assess regulatory and risk implications of new products, partnerships, lenders, insurers and material business changes.
- Participate in product approval and change governance processes.
- Ensure regulatory requirements and customer considerations are embedded in solution design and implementation.
Training & Culture
- Develop and deliver the annual Risk & Compliance training programme.
- Promote a strong culture of compliance, consumer focus, risk awareness and individual accountability.
Management Information
Develop and maintain Risk & Compliance reporting and dashboards covering key risk, compliance and customer outcome indicators, including complaints, monitoring findings, breaches, incidents, AML/KYC exceptions, data protection events, training completion, KRIs and outstanding actions.
Experience & Qualifications
- Relevant experience in compliance, risk, or regulatory oversight within a regulated financial services environment.
- Strong understanding of Central Bank of Ireland regulations, consumer protection requirements, and their practical application.
- Experience in mortgages, retail banking, insurance, or a similar regulated consumer-facing financial services sector.
- Strong analytical, report-writing, and stakeholder management skills.
- Ability to interpret regulatory requirements, implement effective controls, and provide constructive challenge to senior management.
- Experience within a mortgage or insurance intermediary.
- Experience engaging directly with the Central Bank of Ireland.
- Knowledge of mortgage credit and insurance distribution regulations.
- Experience within a technology-enabled or digital financial services business.