Revenue Operations & Customer Experience Specialist

Anglo American / De Beers Group; Shannon Municipal District; On-site; EUR 55,000 - 75,000; Full time

Job summary

Element Six, part of the De Beers Group, is seeking a Sales Operations Specialist to manage day‑to‑day customer and sales operations and own the 0‑3 months revenue target through disciplined forecast monitoring and execution.

This role partners with Sales Leadership, Finance, Marketing, Operations and Customer Centricity to deliver operational excellence, actionable insights and scalable processes. Travel may be required to support business needs.

Qualifications

• 3–5 years’ experience in Inside Sales or Sales Operations.
• Experience supporting sales teams and senior leadership.
• Experience with forecasting and sales performance management.
• Experience working with an ERP system (e.g., SAP, JD Edwards, Oracle).
• Strong proficiency in Microsoft 365 (Excel, PowerPoint, Teams).
• Advanced Excel skills (pivot tables, lookups).
• Knowledge of pricing and quote-to-cash processes.

Responsibilities

• Own delivery of the 0–3 month revenue plan with disciplined demand control.
• Review forecast, backlog, supply constraints and identify risks.
• Manage end‑to‑end sales processes from lead to after‑sales service.
• Maintain CRM data quality and drive CRM adoption.
• Produce recurring sales performance reporting and insights.
• Ensure pricing governance and profitability.
• Partner with Finance on credit, invoicing and returns.
• Act as sole contact for customers and distributors on ops topics.
• Identify process improvements and implement scalable solutions.

Skills

Inside Sales

Sales Operations

Forecasting

Pricing

Excel

Power BI/Tableau

Stakeholder management

Education

Bachelor's degree in Business/Finance/Analytics/Operations

Tools

Microsoft Dynamics CRM

ERP systems (SAP / JD Edwards / Oracle)

Microsoft 365 (Excel, PowerPoint, Teams)

Power BI

Tableau

Job description

Element Six, part of the De Beers Group, is seeking a Sales Operations Specialist to manage day‑to‑day customer and sales operations and own the 0‑3 months revenue target through disciplined forecast monitoring and execution.

This role partners with Sales Leadership, Finance, Marketing, Operations and Customer Centricity to deliver operational excellence, actionable insights and scalable processes. Travel may be required to support business needs.