Retail Technology Advisor

BWG Foods; Munster; On-site; EUR 42,000 - 60,000; Full time

Job summary

BWG Foods Ltd is seeking a Retail Technology Advisor to support busy grocery retail operations with day-to-day technology and store systems. You will engage with retailers and store teams to translate operational needs into practical tech solutions and lead technology projects.

The role requires strong ownership, project management, and the ability to travel nationwide to support stores and initiatives. A full, clean driver’s license is essential and you will work across EPOS and back-office

Qualifications

• Extensive management experience in grocery, convenience, or multi-site retail operations.
• Understanding of retail technology, networking and IT.
• Experience with EPOS, self-service, back-office systems or electronic ordering platforms.
• Proven ownership and project management capabilities.
• Strong analytical, organizational, and time-management skills.
• Excellent verbal and written communication; reporting to management.

Responsibilities

• Support retailers and store teams with day-to-day queries on retail technology and store systems.
• Build relationships with independent retailers and store teams to identify operational challenges.
• Assist in delivering retail technology projects across EPOS, store networking, digital retail solutions and back-office systems.
• Coordinate with internal teams and suppliers for timely store support.
• Translate store requirements into practical business solutions for operations and tech teams.
• Support implementation of new technologies and initiatives in stores.
• Monitor system performance and identify efficiency and compliance improvements.
• Assist training and adoption of new systems by store personnel.
• Participate in project planning, rollout activities across the retail estate.
• Develop and maintain operational procedures and user guides.

Skills

Retail operations

Retail technology

EPOS systems

Project management

Stakeholder management

Analytics

Communication

Driver’s license

Job description

Retail Technology Advisor

We are seeking an individual who understands the realities of running a busy grocery retail operation and can confidently engage with retailers to support both operational and technology-related initiatives. The ideal candidate will be commercially focused, customer-centric and passionate about helping retailers improve their businesses through the effective use of technology and operational best practices.

Roles and Responsibilities

• Support retailers and store teams with day-to-day queries relating to retail technology and store systems.
• Build strong relationships with independent retailers and company-operated store teams to understand operational challenges and identify opportunities for improvement.
• Assist in the delivery of retail technology projects across areas such as EPOS, store networking, digital retail solutions and back-office systems.
• Coordinate with internal teams and third-party suppliers to ensure stores receive effective and timely support.
• Act as a key contact between retail operations and technical teams, translating store requirements into practical business solutions.
• Support the implementation of new technologies, processes and initiatives within stores.
• Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity.
• Assist with training and supporting store personnel in the adoption of new systems and technologies.
• Participate in project planning, implementation and rollout activities across the retail estate.
• Develop and maintain operational procedures, user guides and support documentation.
• Contribute to business improvement initiatives that enhance retailer engagement and operational performance.
• Other projects as directed by management.
• Travel nationwide to support stores, projects and retailer engagement activities as required.

Skills & Experience

• Extensive Management experience within grocery retail, convenience retail, FMCG or multi-site retail operations.
• Understanding of Retail Technology, networking and overall IT.
• Understanding of KPIs and SLAs with proven ability to adhere to them.
• Experience working with retail systems such as EPOS, self-service solutions, back-office systems or electronic ordering platforms.
• Ability to demonstrate a high level of ownership and project management.
• Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
• Strong verbal, written communication, presentation and interpersonal skills and to be able to report clearly back with updates to management.
• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to meet deadlines.
• Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
• Flexibility and adaptable in the approach to customer/business needs.
• Proactive and energetic in the work environment, seeking to get things done and deal with a variety of tasks and projects.
• Must have a full clean driver’s license.