Retail - Technology - Advisor

BWG Foods UC; Ireland; On-site; EUR 60,000 - 85,000; Full time

Job summary

BWG Foods UC is seeking an experienced Retail Operations Lead with a strong grasp of technology-enabled store processes. You will engage with retailers, support EPOS and back-office systems, and drive project delivery across a busy grocery estate.

You will build relationships, translate store requirements into tech solutions, and travel nationwide to support stores and projects. Strong communication, ownership, and organizational skills are essential.

Qualifications

• Extensive management experience in grocery/convenience/FMCG or multi-site retail operations.
• Understanding of Retail Technology, networking and IT.
• Experience with EPOS, self-service, back-office systems or electronic ordering platforms.
• Strong ownership, project management and ability to meet deadlines.
• Excellent verbal and written communication with stakeholders at all levels.

Responsibilities

• Support retailers and store teams with day-to-day queries relating to retail technology and store systems.
• Build relationships with independent retailers and store teams to understand operational challenges and identify improvement opportunities.
• Assist in delivering retail technology projects across EPOS, store networking, digital retail solutions and back-office systems.
• Coordinate with internal teams and third-party suppliers to ensure stores receive timely support.
• Translate store requirements into practical business solutions for retail operations and technology teams.
• Support the implementation of new technologies, processes and initiatives in stores.
• Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity.
• Assist with training and supporting store personnel in adopting new systems and technologies.
• Participate in project planning, implementation and rollout activities across the retail estate.
• Develop and maintain operational procedures, user guides and support documentation.
• Contribute to business improvement initiatives that enhance retailer engagement and operational performance.
• Other projects as directed by management.
• Travel nationwide to support stores, projects and retailer engagement activities as required.

Skills

Retail management

Retail technology

Project management

KPIs & SLAs

EPOS systems

Store networking

Analytical skills

Training & mentoring

Driver's license

stakeholder communication

Tools

EPOS systems

Job description

We are seeking an individual who understands the realities of running a busy grocery retail operation and can confidently engage with retailers to support both operational and technology-related initiatives. The ideal candidate will be commercially focused, customer-centric and passionate about helping retailers improve their businesses through the effective use of technology and operational best practices.

Roles And Responsibilities

• Support retailers and store teams with day-to-day queries relating to retail technology and store systems.
• Build strong relationships with independent retailers and company-operated store teams to understand operational challenges and identify opportunities for improvement.
• Assist in the delivery of retail technology projects across areas such as EPOS, store networking, digital retail solutions and back-office systems.
• Coordinate with internal teams and third-party suppliers to ensure stores receive effective and timely support.
• Act as a key contact between retail operations and technical teams, translating store requirements into practical business solutions.
• Support the implementation of new technologies, processes and initiatives within stores.
• Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity.
• Assist with training and supporting store personnel in the adoption of new systems and technologies.
• Participate in project planning, implementation and rollout activities across the retail estate.
• Develop and maintain operational procedures, user guides and support documentation.
• Contribute to business improvement initiatives that enhance retailer engagement and operational performance.
• Other projects as directed by management.
• Travel nationwide to support stores, projects and retailer engagement activities as required.

Skills & Experience

• Extensive Management experience within grocery retail, convenience retail, FMCG or multi-site retail operations.
• Understanding of Retail Technology, networking and overall IT.
• Understanding of KPIs and SLAs with proven ability to adhere to them.
• Experience working with retail systems such as EPOS, self-service solutions, back-office systems or electronic ordering platforms.
• Ability to demonstrate a high level of ownership and project management.
• Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
• Strong verbal, written communication, presentation and interpersonal skills and to be able to report clearly back with updates to management.
• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to meet deadlines.
• Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
• Flexibility and adaptable in the approach to customer/business needs.
• Proactive and energetic in the work environment, seeking to get things done and deal with a variety of tasks and projects.
• Must have a full clean driver’s license.