Retail Team Leader: Drive Sales & Customer Experience

Mountain Warehouse; Dublin; On-site; EUR 18,000 - 25,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension

Length of service awards

Job summary

Mountain Warehouse in Dublin is seeking a confident ROI Team Leader to guide and inspire our retail team. You will drive customer service excellence, manage daily store operations, and lead visual merchandising to create a welcoming shopping environment.

This permanent part-time role offers a competitive hourly rate of €15.70, opportunities for growth, a bonus scheme, staff discounts, and pension. If you are a strong communicator and a proactive, goal-focused leader, apply now.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident and reliable motivator with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• Strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Responsibilities

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.
• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Skills

Team Leadership

Customer Service

Communication

Retail Experience

Visual Merchandising

Stock Control

Problem Solving

Job description

Mountain Warehouse in Dublin is seeking a confident ROI Team Leader to guide and inspire our retail team. You will drive customer service excellence, manage daily store operations, and lead visual merchandising to create a welcoming shopping environment.

This permanent part-time role offers a competitive hourly rate of €15.70, opportunities for growth, a bonus scheme, staff discounts, and pension. If you are a strong communicator and a proactive, goal-focused leader, apply now.