Retail Team Lead: Customer Service & Store Operations

Avoca Ireland; Kildare; On-site; EUR 28,000 - 40,000; Part time

Benefits offered by this job

Staff discount

Subsidised meals on shift

Pension scheme

Employee Assistance Programme

Cycle scheme

Catering facilities on site

Job summary

Avoca Ireland in Newbridge, Co. Kildare, is seeking a dedicated Team Lead to support the management team at Avoca Kildare Village on a part-time or full-time permanent contract.

You will oversee opening/closing duties, assist with day-to-day operations in store and cafe, and provide strong customer service while guiding the team. The role requires proven leadership, excellent service skills, attention to detail, and reliability.

Qualifications

• Proven track record of seeking responsibility.
• Excellent customer service skills.
• Attention to detail and problem solving skills.
• Reliable and flexible in their approach to work.
• Previous experience in fine dining.

Responsibilities

• Opening and/or Closing of your Department as outlined by your manager
• Cash Handling
• Cash Reconciliation
• Customer Service queries including dealing with complaints
• Ordering processes for the store
• Provide general support to the management team
• Ad hoc duties as required

Skills

Team Leadership

Staff Development

Retail Ops

Customer Service

Cash Handling

Order & Stock

Scheduling

Health & Safety

Problem Solving

Guest Experience

Job description

Avoca Ireland in Newbridge, Co. Kildare, is seeking a dedicated Team Lead to support the management team at Avoca Kildare Village on a part-time or full-time permanent contract.

You will oversee opening/closing duties, assist with day-to-day operations in store and cafe, and provide strong customer service while guiding the team. The role requires proven leadership, excellent service skills, attention to detail, and reliability.