Retail Team Lead

Shaws Department Stores; Limerick; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Discount on instore purchases

Pension

Sick pay

Work / Life Balance

EAP

Bike to Work Scheme

Management workwear allowance

Opportunity for progression

Job summary

Shaws Department Stores in Limerick is expanding its management team and is recruiting a dynamic Team Leader to join the store. This full‑time role requires availability five days per week on a 7‑day roster, including Sundays, and places you at the heart of store operations driving service and sales.

You will lead a team of retail assistants, deliver exceptional customer service, and work with Head of Space Planning & Visual Merchandising to implement engaging merchandising strategies.

Qualifications

• Minimum of 2 years' experience in a supervisory or leadership role within a retail environment.
• Strong understanding of customer service excellence and the ability to lead by example.
• Proven ability to manage and motivate a team, ensuring high performance and productivity.

Responsibilities

• Lead, inspire, and motivate a dynamic team of retail assistants to achieve and exceed store targets.
• Deliver exceptional customer service by ensuring your team is friendly, approachable, and knowledgeable.
• Drive sales performance by monitoring progress and seizing opportunities to boost sales and meet targets.
• Develop and train your team, providing product knowledge and skills for upselling and customer experience.
• Maintain high store standards, ensuring cleanliness and visual appeal.
• Collaborate with Head of Space Planning & Visual Merchandising on merchandising strategies.
• Keep track of stock levels, participate in stocktakes, and ensure inventory accuracy.
• Oversee cash handling procedures daily, ensuring adherence to policies and security.

Skills

Team leadership

Customer service

Sales driving

Training & coaching

Stock management

Cash handling

Communication

Organisational skills

Tools

Retail systems

Job description

Job Description

Shaws Department Stores in Limerick is expanding its management team and is currently looking to recruit a dynamic and motivated Team Leader to join the team.

This is a full-time position, and the successful candidate must be available to work five days a week over a 7 day roster (including Sunday's)

As a Team Leader in our store, you'll be at the heart of our operations, guiding and motivating a team of retail assistants to deliver exceptional service every day. You'll play a key role in creating a positive shopping experience for our customers, ensuring smooth store operations and helping drive the overall success of the team.

What's in it for You:

• Generous discount on instore purchases
• Management workwear allowance
• Pension
• Sick pay
• Work / Life Balance
• EAP
• Bike to Work Scheme
• Great team & work environment
• Opportunity for progression

About The Role

Key Responsibilities:

• Lead, inspire, and motivate a dynamic team of retail assistants to achieve and exceed store targets, fostering a positive and results-driven atmosphere.
• Deliver exceptional customer service by ensuring your team is friendly, approachable, and knowledgeable, creating memorable experiences for every shopper.
• Drive sales performance by consistently monitoring progress and seizing every opportunity to boost sales and meet targets.
• Develop and train your team, providing them with the product knowledge and skills needed to confidently upsell and enhance the customer experience.
• Maintain high store standards, ensuring cleanliness and tidiness while ensuring products are well-organized and visually appealing.
• Collaborate with the Head of Space Planning & Visual Merchandising to implement creative merchandising strategies that maximize product visibility and drive sales.
• Keep track of stock levels, participate in regular stocktakes, and ensure smooth inventory management.
• Oversee cash handling procedures daily, ensuring strict adherence to company policies and maintaining accuracy.
• Coach and support team members on correct cash handling processes, ensuring best practices are followed.
• Act as a key holder, responsible for opening and closing the store as required, ensuring security and operational readiness.
• Ensure strict compliance with company policies and procedures across all aspects of store operations.
• Work closely with store management to implement loss prevention strategies, training the team on anti-theft protocols and personal security measures.
• Assist with recruitment, training, and development of new team members, helping to build a strong and capable team.
• Stay up to date with employment legislation and ensure full compliance within the team.
• Conduct annual performance reviews to set clear objectives, provide feedback, and support your team in achieving their personal and professional goals.

Candidate Criteria:

• Minimum of 2 years' experience in a supervisory or leadership role within a retail environment.
• Strong understanding of customer service excellence and the ability to lead by example.
• Proven ability to manage and motivate a team, ensuring high performance and productivity.
• Excellent communication and interpersonal skills with the ability to build rapport with customers and staff.
• Demonstrated problem-solving skills and the ability to make quick, effective decisions.
• Ability to manage stock levels and ensure visual merchandising standards are met.
• Flexibility and availability to work five days a week, including weekends and evenings.
• Strong organizational skills with the ability to prioritise tasks in a fast-paced environment.
• Good knowledge of retail systems and experience with cash handling and processing transactions.
• Ability to train, coach, and develop team members, fostering a positive and supportive work environment.
• A passion for retail and a commitment to delivering exceptional shopping experiences to customers.