Retail Team Lead

SeeMe Hired Ltd; Castlebar; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Discount on instore purchases

Workwear allowance

Pension

Sick pay

Work / Life Balance (no late nights)

Employee assistance programme

Bike to Work Scheme

Great team & work environment

Opportunity for progression

Job summary

Shaws Department Stores in Castlebar is seeking a dynamic Retail Team Lead to guide a team of retail assistants, deliver superb service, and drive store performance.

You will lead by example, manage stock, cash handling, and merchandising, coordinate with management on visual plans, and oversee day-to-day operations on a five-day week roster.

Qualifications

• Minimum of 2 years' experience in a supervisory or leadership role within retail.
• Strong focus on customer service excellence and leading by example.
• Proven ability to manage and motivate a team for high performance.
• Excellent communication and interpersonal skills with customers and staff.
• Demonstrated problem-solving and quick decision-making abilities.
• Capability to manage stock levels and visual merchandising standards.
• Flexibility to work five days a week, including weekends and evenings.
• Strong organisational skills and ability to prioritise in a fast-paced environment.

Responsibilities

• Lead, inspire, and motivate a dynamic team of retail assistants to achieve store targets.
• Deliver exceptional customer service by ensuring your team is friendly, approachable, and knowledgeable.
• Drive sales performance by monitoring progress and seizing opportunities to boost sales.
• Develop and train your team with product knowledge and upselling skills.
• Maintain high store standards, cleanliness, and product presentation.
• Collaborate on merchandising strategies to maximise visibility and sales.
• Oversee stock levels, conduct stocktakes, and manage inventory.
• Oversee cash handling procedures and ensure compliance with policies.
• Coach team members on cash handling and security best practices.
• Act as key holder for opening and closing the store, as required.
• Ensure adherence to company policies across store operations.
• Support recruitment, training, and development of new team members.

Skills

Leadership

Customer service

Communication

Problem solving

Stock management

Cash handling

Team development

Merchandising

Tools

POS system

Job description

Retail Team Lead

Shaws in Castlebar is expanding its management team and is currently looking to recruit a dynamic and motivated Team Leader to join the team.

This is a full-time position, and the successful candidate must be available to work five days a week over a 7 day roster.

As a Team Leader in our store, you'll be at the heart of our operations, guiding and motivating a team of retail assistants to deliver exceptional service every day. You'll play a key role in creating a positive shopping experience for our customers, ensuring smooth store operations and helping drive the overall success of the team.

What's in it for You:

• Generous discount on instore purchases
• Management workwear allowance
• Pension
• Sick pay
• Work / Life Balance (no late nights)
• EAP
• Bike to Work Scheme
• Great team & work environment
• Opportunity for progression

About the role

Key Responsibilities:

• Lead, inspire, and motivate a dynamic team of retail assistants to achieve and exceed store targets, fostering a positive and results-driven atmosphere.
• Deliver exceptional customer service by ensuring your team is friendly, approachable, and knowledgeable, creating memorable experiences for every shopper.
• Drive sales performance by consistently monitoring progress and seizing every opportunity to boost sales and meet targets.
• Develop and train your team, providing them with the product knowledge and skills needed to confidently upsell and enhance the customer experience.
• Maintain high store standards, ensuring cleanliness and tidiness while ensuring products are well-organized and visually appealing.
• Collaborate with the Head of Space Planning & Visual Merchandising to implement creative merchandising strategies that maximize product visibility and drive sales.
• Keep track of stock levels, participate in regular stocktakes, and ensure smooth inventory management.
• Oversee cash handling procedures daily, ensuring strict adherence to company policies and maintaining accuracy.
• Coach and support team members on correct cash handling processes, ensuring best practices are followed.
• Act as a key holder, responsible for opening and closing the store as required, ensuring security and operational readiness.
• Ensure strict compliance with company policies and procedures across all aspects of store operations.
• Work closely with store management to implement loss prevention strategies, training the team on anti-theft protocols and personal security measures.
• Assist with recruitment, training, and development of new team members, helping to build a strong and capable team.
• Stay up to date with employment legislation and ensure full compliance within the team.
• Conduct annual performance reviews to set clear objectives, provide feedback, and support your team in achieving their personal and professional goals.

Candidate Criteria:

• Minimum of 2 years' experience in a supervisory or leadership role within a retail environment.
• Strong understanding of customer service excellence and the ability to lead by example.
• Proven ability to manage and motivate a team, ensuring high performance and productivity.
• Excellent communication and interpersonal skills with the ability to build rapport with customers and staff.
• Demonstrated problem-solving skills and the ability to make quick, effective decisions.
• Ability to manage stock levels and ensure visual merchandising standards are met.
• Flexibility and availability to work five days a week, including weekends and evenings.
• Strong organizational skills with the ability to prioritise tasks in a fast-paced environment.
• Good knowledge of retail systems and experience with cash handling and processing transactions.
• Ability to train, coach, and develop team members, fostering a positive and supportive work environment.
• A passion for retail and a commitment to delivering exceptional shopping experiences to customers.

About the company

Shaws Department Stores is a long-established Irish retail chain, founded in 1864, with a proud heritage of serving communities across the country. With stores located in key towns and cities throughout Ireland, Shaws offers a wide range of quality fashion, homewares, and lifestyle products from leading brands. Renowned for its commitment to customer service and value, Shaws continues to blend tradition with modern retailing to meet the evolving needs of Irish shoppers.