Retail Store Supervisor — KPI-Driven Leader

Specsavers; Ballina; On-site; EUR 21,000 - 35,000; Full time

Benefits offered by this job

Full Time Hours

Weekend work

Training & development opportunities

Latest tech & systems in place

Job summary

Specsavers is seeking a Retail Supervisor to support store directors in daily operations, coaching staff, and driving customer service standards. You will use KPIs to boost sales, reduce costs, and maximise profits while maintaining a warm store atmosphere for customers and colleagues.

The role offers training and development to deepen product knowledge and people management skills, with a focus on creating an outstanding store environment.

Responsibilities

• Be proactive in ensuring the store always looks its best and presented to the highest standards.
• Identify commercial opportunities to improve the dispensing customer journey.
• Ensure dispensing service complies with group policies and procedures.
• Liaise with the lab to provide accurate information about customer collections.
• Commit to personal development to strengthen leadership in a changing business environment.
• Act as a role model for excellent management to keep staff motivated and performing well.
• Lead recruitment and induction for new dispensing staff members.
• Host regular team meetings and training to foster continuous improvement.
• Manage performance through regular check-ins, reviews and development goals.
• Ensure training for team members meets present and future store needs and compliance.

Job description

Specsavers is seeking a Retail Supervisor to support store directors in daily operations, coaching staff, and driving customer service standards. You will use KPIs to boost sales, reduce costs, and maximise profits while maintaining a warm store atmosphere for customers and colleagues.

The role offers training and development to deepen product knowledge and people management skills, with a focus on creating an outstanding store environment.