Retail Betting Assistant

Paddy Power; Tralee; On-site; EUR 19,000 - 22,000; Full time

Benefits offered by this job

Overtime premium

Sundays & bank holidays pay

Flexible work patterns

Performance bonus

Company pension

Life cover

Sick pay

Cycle to work scheme

Eyecare vouchers

Tax saver tickets

Employee assistance programme

Company sharesave scheme

Wedding leave

Job summary

Paddy Power is hiring a Retail Betting Assistant in Tralee. You will welcome customers, provide best-in-class service, and promote online and retail products. Full training is provided, and you will help deliver outstanding hospitality in our dynamic retail betting environment.

The role focuses on hosting customers, cross-selling bets, and maintaining a welcoming shop. A proactive, customer-first attitude is essential for success in this busy retail setting.

Qualifications

• Customer service experience or aptitude is essential.
• Willingness to learn and adapt in a fast-paced retail environment.
• Friendly, proactive attitude with a focus on results.

Responsibilities

• Assist customers to place bets via terminals, phone, or in-store.
• Maintain inviting shop presentation and atmosphere.
• Step up in the absence of Shop/Deputy Manager to keep operations smooth.
• Engage customers, answer queries, and promote products and promotions.
• Adhere to social responsibility guidelines and retail policies.

Skills

Customer service

Communication

Upselling / cross-selling

Tools

POS system

Job description

Your Role in the Team?

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

Starting Salary: €14.40 per hour

As a Retail Betting Assistant at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

How you’ll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Stepping up and guiding operations in the absence of the Shop and Deputy Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including increase after 12 months.
• Additional premiums for overtime, Sundays, and bank holidays.
• Paid Rest breaks.
• Flexible Work Patterns
• Performance Bonus & Promotional rewards
• Family Leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (25% discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Wedding leave.
• Discounted Health Insurance.
• Employee Assistant Programme (including up to6 free counselling sessions)
• Financial Wellbeing platform – NUDGE.
• Company Social Events.
• Group Discount Scheme
• Eyecare vouchers
• Cycle to work scheme
• Tax Saver Tickets (Bus/Rail)

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.