Retail Betting Assistant

Flutter Entertainment Plc; The Municipal District of Dungarvan — Lismore; Vor Ort; EUR 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Overtime premiums

Bank holiday pay

Discounted health insurance

Company pension

Employee assistance programme

Cycle to work

Zusammenfassung

Paddy Power is seeking a Retail Betting Assistant to warmly welcome customers in our retail shops, promoting online and in-store products with a customer-centric approach. You will help customers place bets, maintain a inviting shop environment, and support leadership when needed, while adapting to various situations with a focus on service quality.

The role offers a proactive team culture, comprehensive training, and a broad benefits package tailored to retail staff.

Qualifikationen

• Experience in customer-facing roles is preferred but not required.
• Positive, proactive attitude and a can-do approach.
• Comfort with using technology to assist customers and promote products.

Aufgaben

• Assist customers with bets across channels (terminals, in-shop, phone).
• Maintain shop presentation and atmosphere to welcome customers.
• Support Shop/Deputy Manager during absence and ensure smooth operations.
• Explain promotions and guide customers to online and retail products.

Kenntnisse

Customer service

Upselling

Communication

Team player

Jobbeschreibung

Retail Betting Assistant

RBA

Starting Salary: €14.40 per hour

Your Role in the Team?

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!

As a Retail Betting Assistant at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

How you’ll do it?

We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Stepping up and guiding operations in the absence of the Shop and Deputy Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including increase after 12 months.
• Additional premiums for overtime, Sundays, and bank holidays.
• Paid Rest breaks.
• Flexible Work Patterns
• Performance Bonus & Promotional rewards
• Family Leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (25% discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Wedding leave.
• Discounted Health Insurance.
• Employee Assistant Programme (including up to6 free counselling sessions)
• Financial Wellbeing platform – NUDGE.
• Company Social Events.
• Group Discount Scheme
• Eyecare vouchers
• Cycle to work scheme
• Tax Saver Tickets (Bus/Rail)

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.