Retail Betting Assistant

Flutter Entertainment Plc.; Ardee; On-site; EUR 16,531 - 24,796; Full time

Benefits offered by this job

Competitive salary with increases and

Overtime premiums

Paid rest breaks

Flexible work patterns

Performance bonus

Company Sharesave scheme

Life cover

Company pension scheme

Wedding leave

Discounted health insurance

Employee assistance programme

Cycle to work scheme

Tax saver tickets

Job summary

Paddy Power, part of Flutter Entertainment, is hiring a Retail Betting Assistant in Ireland. You will welcome customers, help them place bets via terminals, telephone services, and in‑shop transactions, and promote our online and retail products.

Starting at €14.40 per hour, the role offers flexible shifts, opportunities to step up in the shop, and benefits including social events, pension, and staff discounts as part of our hospitality‑led team.

Qualifications

• Customer-focused and proactive in a fast-paced retail environment.
• Experience in retail or hospitality helps deliver great guest experiences.
• Ability to promote online and in-store products to customers.

Responsibilities

• Assist customers to place bets through terminals, telephone services, and in-shop transactions.
• Maintain shop presentation standards to create an inviting atmosphere.
• Step up and guide operations in the absence of the Shop/Deputy Manager.
• Adapt to different situations while remaining customer-focused.
• Fulfill social responsibility duties by following established guidelines.
• Cross-sell retail and online products and inform customers about promotions.

Skills

Customer service

Sales / cross-selling

Communication

Leadership

Job description

Retail Betting Assistant

Starting Salary: €14.40 per hour

Are you a proactive and motivated individual who is passionate about achieving results and meeting shop goals and targets? If so, keep reading! As a Retail Betting Assistant at Paddy Power you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions.
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
• Stepping up and guiding operations in the absence of the Shop and Deputy Manager, ensuring smooth functioning of the shop.
• Adapting to different situations while remaining customer‑focused.
• Fulfilling social responsibility duties by adhering to established guidelines and regulations.
• Cross‑selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Benefits

• Competitive salary with an increase after 12 months.
• Additional premiums for overtime, Sundays, and bank holidays.
• Paid rest breaks.
• Flexible work patterns.
• Performance bonus and promotional rewards.
• Family leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave).
• Company Sharesave scheme (25% discount on Flutter Shares).
• Life cover.
• Company pension scheme.
• Company sick pay.
• Wedding leave.
• Discounted health insurance.
• Employee assistant programme (including up to 6 free counselling sessions).
• Financial wellbeing platform – NUDGE.
• Company social events.
• Group discount scheme.
• Eyecare vouchers.
• Cycle to work scheme.
• Tax saver tickets (bus/rail).

Values

• Customer First, Always
• Change The Game
• Win Together
• Free To Be Me

Inclusive Employer

We’re proud of our four values, which reflect what matters most to our people and guide the decisions we make. We’re working to be an inclusive employer, encouraging people from all backgrounds, ways of thinking, and working styles to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

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