Retail Betting Assistant

Flutter Entertainment Plc.; Thurles; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Company Sharesave Scheme

Life Cover

Pension Scheme

Health Insurance (discounted)

Employee Assistance Programme (6 free

Discounted Health Insurance

Job summary

Flutter Entertainment Plc. is seeking a Retail Betting Assistant in Ireland to help customers place bets across terminals, phone, and in-shop channels. The role emphasizes maintaining an inviting shop ambiance and supporting operations in the Shop Manager's absence.

You will be part of a team delivering friendly service, resolving customer queries, and adapting to a fast-paced betting shop environment while upholding social responsibilities and high standards.

Qualifications

• Excellent customer service delivering friendly, professional experiences.
• Proactive and results-driven in a fast-paced betting shop environment.
• Confident communication for handling queries and resolving issues.
• Adaptable and enthusiastic with a willingness to learn and support team members.

Responsibilities

• Assist customers to place bets via terminals, phone, and in-shop transactions.
• Maintain shop presentation to invite customers.
• Manage shop operations in the absence of the Shop Manager.
• Adapt to changing situations while focusing on customer experience.

Skills

Customer service

Clear communication

Problem solving

Team support

Hosting guests

Job description

Retail Betting Assistant RBA
Starting Salary €14.40 per/h
Location: Ireland
Type: Permanent

What you'll take on

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What you'll bring

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
• Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
• Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
• Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer.

What you'll get

• Competitive salary including increase after 12 months.
• Additional premiums for overtime, Sundays, and bank holidays.
• Paid Rest breaks.
• Flexible Work Patterns
• Performance Bonus & Promotional rewards
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (25% discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Discounted Health Insurance.
• Employee Assistant Programme (including up to6 free counselling sessions)
• Company Social Events.
• Group Discount Scheme
• Eyecare vouchers
• Cycle to work scheme
• Tax Saver Tickets (Bus/Rail)

Flutter Entertainment ("Flutter") is committed to creating an inclusive and accessible recruitment process, ensuring every candidate can participate fully and fairly. We welcome requests for adjustments at any stage of the hiring journey and throughout employment. If we are unable to meet a requested adjustment, we will work with you to explore suitable alternatives and ensure a fair and supportive process. Our goal is to enable all individuals to thrive, removing barriers, so they can reach their full potential.

Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers, to cheeky upstart mischief-makers, to part of the largest betting & gaming technology company in the world. Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.

As part of the UK & Ireland region of Flutter – Paddy Power is included in a collection of big-hitting entertainment brands such as Betfair, PokerStars, Sky Bet, Sky Gaming and tombola. Flutter is the world’s #1 online sports betting and gaming operator and home to some of the UK and Ireland’s most recognisable brands, including Paddy Power, Betfair and Sky Bet. We set the pace for our industry. And we’re always looking for what’s next. Here, good ideas move fast.

You’ll work with sharp people, solve problems at serious scale and be backed to challenge how things are done. Using our unmatched scale, we share ideas, tech and expertise across our brands and locations, turning great thinking into global impact. Ready to raise the game? Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Join us and grow your career with Flutter!