Retail Betting Assistant

Flutter UK & Ireland; Clonee; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Overtime premiums

Rest breaks paid

Flexible work patterns

Performance bonus

Company pension scheme

Life cover

Discounted health insurance

Employee assistance programme

Eyecare vouchers

Cycle to work scheme

Tax saver tickets

Job summary

Paddy Power is seeking a Retail Betting Assistant in our Ireland shops. You will warmly welcome customers, provide best-in-class service, promote online and retail products, and help guests enjoy a positive experience in-store.

Full training is provided, with a starting salary of €14.40 per hour. The role includes hosting customers, cross-selling products, and maintaining a welcoming shop environment across our retail locations.

Qualifications

• Proactive and motivated with a results-driven mindset.
• Willingness to learn the betting industry with training provided.
• Strong customer-service orientation and communication skills.

Responsibilities

• Assist customers to place bets through terminals, phone services, and in-shop.
• Maintain excellent shop presentation and welcoming environment.
• Step up in the absence of Shop/Deputy Manager to ensure smooth operation.
• Adapt to different situations while staying customer-focused.
• Follow guidelines/regulations for social responsibility.

Skills

Proactive attitude

Customer focus

Team player

Tools

Betting terminals

Job description

Retail Betting Assistant

RBA

Starting Salary: €14.40per hour

Your Role in the Team?

Are you a proactive and motivated individual who is passionate about achieving results? Do youhave the ability tomeet shop goals and targets?Don’tworry ifyou’venever worked in the betting industry before, we will provide full training… butit’syour attitude that counts! Does this sound like you? If so, keep reading!

As a Retail Betting Assistant at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Howyou’lldo it?

We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assistingcustomers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions

• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers

• Stepping up and guiding operations in the absence of the Shop and Deputy Manager, ensuring smooth functioning of the shop

• Adapting to different situations while remaining customer-focused

• Fulfilling social responsibility duties by adhering toestablishedguidelines and regulations

What we offer?

• Competitive salary including increase after 12 months.

• Additionalpremiums for overtime, Sundays, and bank holidays.

• Paid Rest breaks.

• Flexible Work Patterns

• Performance Bonus & Promotional rewards

• Family Leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave)

• Company Sharesave Scheme (25% discount on Flutter Shares)

• Life Cover

• Company Pension Scheme.

• Company Sick Pay

• Wedding leave.

• Discounted Health Insurance.

• Employee Assistant Programme (including up to6 free counselling sessions)

• Financial Wellbeing platform – NUDGE.

• Company Social Events.

• Group Discount Scheme

• Eyecare vouchers

• Cycle to work scheme

• Tax Saver Tickets (Bus/Rail)

And the Values that guide us? Here they are:

Customer First,Always| ChangeTheGame | Win Together | FreeToBe Me

We’reproud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’reworking to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; youdon’thave to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, andwe’llsee how we can accommodate them.