Retail Associate - Dundrum

Three Ireland (Hutchison) Limited; Dublin; Hybrid; EUR 30,000 - 32,000; Full time

Benefits offered by this job

Competitive salary & commission

25 days annual leave

Smartphone plan

Healthcare contributions

Pension scheme 5%

Life assurance

Learning & development

Job summary

Three Ireland (Hutchison) Limited is hiring for a Permanent Full Time Customer Service Advisor. You will deliver friendly service, understand customer needs, and match them to products while owning issues through resolution.

You will promote My3 self-service, drive sales, and work towards store targets with energy and a positive attitude. The role requires flexibility to work evenings and weekends in a dynamic retail environment.

Qualifications

• Experience in retail, sales or customer service.
• Excellent communication skills, listening and presenting solutions.
• Strong interest in technology and eagerness to learn.

Responsibilities

• Deliver friendly and proactive service to every customer.
• Understand customer needs and match them to products and services.
• Take ownership of issues and follow through to resolution.
• Promote self-service through the My3 app using a “show, not do” approach.
• Drive sales by presenting solutions and meeting store targets.
• Support and collaborate with teammates to solve queries efficiently.

Skills

Customer service

Communication

Tech interest

Team player

Self-motivated

Detail-oriented

Problem solving

Flexibility

Job description

Salary Range: €30,050.00 - 32,280.00

Permanent Full Time role (37.5 hours per week)

What You’ll Do

Be Customer Focused

• Deliver friendly and proactive service to every customer.
• Understand customer needs and match them to the right products and services.
• Take ownership of issues and follow them through to resolution.
• Promote customer self‑service through the My3 app using a “show, not do” approach.

Be Brave

• Drive sales by actively presenting solutions that meet or exceed customer expectations.
• Work towards personal and store targets with energy and a positive attitude.
• Stay up to date on industry trends and competitor activity.
• Look for opportunities to improve processes or ways of working and share your ideas.
• Take on additional responsibilities where needed (e.g., cash management, mentoring, admin).

Be One Team

• Support and motivate teammates to succeed collectively.
• Share best practices and celebrate team wins.
• Collaborate with wider teams such as Customer Care, Business, and Credit to solve customer queries efficiently.

Be Kind

• Maintain high store standards through replenishment, clean displays, and attention to detail.
• Follow Data Protection and RLP processes, ensuring all documentation is completed accurately.
• Help create a welcoming, respectful environment for customers and colleagues.

Skills we’re Looking For

• Preferred but not essential; Experience in retail, sales, or customer service
• A strong interest in technology and eagerness to learn.
• Excellent communication skills, both in listening and presenting solutions.
• Friendly, confident, and able to work well both from own initiative and with your team.
• Self‑motivated, patient, and resilient.
• Good attention to detail and strong problem‑solving or negotiation skills.
• Flexibility to work evenings and weekends.

What we offer

• Competitive salary and Commission/Reward structure
• 25 days annual leave each year
• Smartphone with a generous employee plan
• Benefits contribution paid monthly to use towards healthcare etc
• Employer matching pension scheme of up to 5%
• Life Assurance and Salary Protection Plan from day one
• Access to learning and development tools

There’s a lot more to us than meets the eye.

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams.

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [e-mail].