Retail Assistant Manager

Uniting Holding; Naas; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Cycle to work scheme

Staff discount

Employee Assistance Programme

Education opportunities

Ongoing training

Job summary

A leading retail organization in Naas, County Kildare, is seeking a full-time role focusing on accountability and team leadership. Responsibilities include organizing workflows, enhancing customer service, and ensuring compliance with company standards. Candidates should demonstrate excellent prioritization and the ability to lead and motivate a team effectively. Additional benefits include a cycle to work scheme, staff discounts, and ongoing training opportunities, making it an attractive position for candidates seeking growth in a supportive environment.

Qualifications

• Demonstrated ability to prioritize tasks effectively.
• Strong knowledge of customer service standards.
• Experience in managing cash and financial records.

Responsibilities

• Organise workflow and delegate tasks to staff.
• Ensure compliance with company standards and policies.
• Drive sales through effective leadership and decision-making.

Skills

Prioritising

Team leadership

Customer service

Cash management

Job description

Accountability

• Organising workflow ensuring staff understand their duties and delegate tasks. Validating tasks and ensuring standards are met with labels, SELS and appropriate signage in place
• Ensure excellent customer service is always provided, ensuring all members of staff are following the Alf Dunbar "You are the Difference" programme. This will be measured on all store mystery shops.
• Follow all company procedures on planning & organisation i.e. break schedules, shop floor allocation, task lists, handovers etc.
• Ensure that store standards meet and exceed company standards and that the store is always health and safety compliant.
• Communication with Head Office - confirming and actioning all requests from Head Office.
• Effective Time Management - getting all daily tasks completed, ability to complete seasonal turnarounds in the agreed time to promote sales. Ability to plan, delegate and accomplish all tasks in a timely manner.
• Cash Management - Responsibility for all aspects of the cash management, adhering to the company\'s cash management policy.
• Maintain time keeping and personnel records and weekly wages using the TMS system.
• Following and implementing all Company Policies and Procedures.
• Staff Management and Performance - Monitoring employee productivity and providing constructive feedback and coaching.
• Driving sales through strong senior leadership - commercial decisions, prioritization of tasks, initiative and leading the team with little direction.
• Development of Supervisors - coach and support the team to perform at the required level.

Knowledge & Competencies

• Prioritising - Demonstrate and understanding of what needs to be done first and the reasons why prioritising is essential. Being able to deal with several tasks simultaneously.
• Oversee in store promotional/seasonal displays - effectively merchandising products and replenishment of stock to drive sales.
• Excellent product knowledge including all seasonal products.
• Good working knowledge of RS Accounts and back-office functions.
• Ability to lead a team and encourage a happy work environment.

Other Information

• This is a full-time 39 hours per week permanent role.
• Working any 5 out of 7 days including early, late and weekend shifts.
• Cycle to work scheme
• Staff discount
• Employee Assistance Programme
• Education opportunities
• Ongoing training