Restaurant Supervisor - Lead Front of House (Flexible)

Gourmet Food Parlour; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Flexible hours

Shared tips

Free coffee

Employee Assistance Programme

Training platform

Career progression

Brand growth

Job summary

Gourmet Food Parlour invites applications for an experienced Restaurant Supervisor at Brown Thomas, Dublin city centre. The role focuses on leading a Front of House team, delivering exceptional service, and ensuring smooth operations across Browns Brasserie and Edition Cafe within the store.

You will manage shifts, assist with scheduling, mentor staff, handle customer queries, and support financial controls while upholding HACCP, health and safety, and brand standards in a busy retail

Qualifications

• Minimum 1 year's experience in a Supervisor or similar hospitality management role.
• Strong Front of House and customer service experience.
• Confident leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Good understanding of restaurant operations and HACCP standards.
• Experience with EPOS and computer systems; willingness to learn new systems and software.

Responsibilities

• Assist with the day-to-day running over the restaurants and coordinate operations during each shift.
• Lead, support and motivate the Front of House team, ensuring high standards of service are maintained.
• Welcome customers and ensure they receive a warm and professional experience throughout their visit.
• Take and process orders accurately through the EPOS system and ensure timely delivery of food and drinks.
• Manage sections of the restaurant and ensure customer needs and special requirements are handled effectively.
• Deal confidently and professionally with customer queries, complaints and issues.
• Support the management team with restaurant financials, cash handling and daily controls.
• Assist with staff scheduling, training and development.
• Monitor stock levels and assist with stock control.
• Ensure HACCP, food safety, cleaning, health and safety and company standards are consistently maintained.
• Liaise with the Operations and Reservations teams to ensure the smooth running of the restaurant.
• Work closely with key clients to ensure reservations and events are delivered to a high standard.
• Communicate effectively with the General Manager and wider management team regarding the running of each shift.
• Support the team during busy periods and lead by example across all areas of the restaurant.
• Ensure company policies, procedures, presentation and personal hygiene standards are followed.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Problem solving

HACCP knowledge

Tools

EPOS systems

Computer systems

Job description

Gourmet Food Parlour invites applications for an experienced Restaurant Supervisor at Brown Thomas, Dublin city centre. The role focuses on leading a Front of House team, delivering exceptional service, and ensuring smooth operations across Browns Brasserie and Edition Cafe within the store.

You will manage shifts, assist with scheduling, mentor staff, handle customer queries, and support financial controls while upholding HACCP, health and safety, and brand standards in a busy retail