Reservations Executive

Windward Management; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

PRSA pension

Career progression

Employee Assistance

Digital Wellness

Complimentary meals on duty

Discounted room & dining rates

Job summary

The Fleet Hotel, managed by Windward Management, seeks a Reservations Executive to lead day-to-day reservations operations in a Dublin city hotel. You will manage revenue streams, coordinate groups, and maintain accurate inventory across departments, ensuring a smooth guest experience.

Ideal candidates bring 1 year in a similar hotel role, strong communication, and proficiency with reservation systems and MS Office. A customer-focused, calm, and team-oriented approach is essential.

Qualifications

• 1 year experience in a 4- or 5-star hotel in reservations or similar.
• Computer literacy – Word and Excel.
• Proven hospitality and customer-service track record.
• Professional telephone etiquette.
• Excellent written and verbal communication.

Responsibilities

• Organise and manage day-to-day operations of the reservations department.
• Monitor and coordinate group reservations with the GM & Revenue Manager.
• Liaise with housekeeping to keep inventory up to date prior to guest arrival.
• Ensure knowledge of HotSoft and related reservation systems.

Skills

Communication skills

Telephone etiquette

Organizational skills

Team player

Calm under pressure

Tools

HotSoft/Opera

Excel

Word

Job description

Job Description

Join our fabulous team at The Fleet Hotel as a Reservations Executive!

About The Fleet

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Role Responsibilities:

• Organise and manage the day to day operations of the reservations department overseeing all revenue streams.
• Monitor and coordinate group reservations in conjunction with the General Manager & Revenue Manager.
• Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.
• Have full working knowledge of hotel reservation systems.
• Work closely with the General Manager & Revenue Manager aiming to achieve budgets and forecasts for each segment. Working towards the strategy as set out by the Revenue Manager.
• Review no shows and cancellations and process charges according to the hotel policy
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or Saturdays.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations: - Fire regulations and procedures - Health and safety regulations.
• Use discretion when dealing with guest at all times, adhering to GDPR rules & regulations.
• To ensure that all standards and procedures comply with the Finance Dept requirements.
• To be fully conversant on all aspects of HotSoft. Prior Working Knowledge of HotSoft/Opera is advantageous.
• To be fully aware of all types of bedrooms & suites, all their facilities and locations in the Hotel.
• Assist in rate configuration where necessary.
• Work closely with the Front Office Manager and reception team as required.
• Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.

About The Role

Requirements

• A minimum of 1 year’s experience in a similar role within a 4- or 5-star hotel.
• Computer literacy – word, excel
• Proven track record.
• Professional Telephone etiquette
• A good mathematical skill base
• Good organisational skills.
• Strong team player
• Excellent communication skills both written and verbal.
• Positive attitude, cheerful and courteous demeanour.
• Ability to remain calm whilst under pressure.

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join Us Today as a Reservations Executive!