Reservations Agent – Flexible Schedules & Growth

OASIS Group; Dublin; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Complimentary parking

Arena Fitness Gym

Staff discounts

Insurance discount

Taxsaver scheme

Cycle to Work

Refer a Friend

Dry Cleaning Service

Flexible Schedules

Employee Development

Job summary

Grand Hotel Malahide, a 4-star property in Co. Dublin, seeks a Reservations Agent to join our Sales & Reservations team.

You will support reservation agents with enquiries, adhere to SOPs and policies, and ensure the highest level of customer service. Responsibilities include yield management to maximize occupancy, maintaining accurate inventory, loading rates via CMS/OTAs, and assisting with departmental reporting for both properties.

Qualifications

• Previous experience in a similar role in a hotel environment
• Ability to prioritise in a fast-paced environment
• Excellent organisational and communication skills

Responsibilities

• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPs and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
• Maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for rate loading, guest communications and post-stay feedback
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day-to-day running of department for both properties.

Skills

Administration

Fast-Paced Independent Thinker

Reservations

Attention to Detail

Job description

Grand Hotel Malahide, a 4-star property in Co. Dublin, seeks a Reservations Agent to join our Sales & Reservations team.

You will support reservation agents with enquiries, adhere to SOPs and policies, and ensure the highest level of customer service. Responsibilities include yield management to maximize occupancy, maintaining accurate inventory, loading rates via CMS/OTAs, and assisting with departmental reporting for both properties.