Remote Senior Director: Customer Analytics & Insights

Jazz Pharmaceuticals, Inc.; Dublin; A distancia; EUR 160.000 - 214.000; Jornada completa

Descripción de la vacante

Jazz Pharmaceuticals, Inc. is seeking a Senior Director, Customer Analytics & Insights to shape how we understand customers—HCPs, patients, payers—and translate data into strategic actions across franchises and regions.

You will lead global teams, drive insights, and embed customer-centric practices into decision-making at scale. Reporting to the head of Customer Insights & Data, you will partner with teams across Experience Operations to align on priorities, ensure adoption of capabilities, and

Formación

• Deep understanding of qualitative and quantitative research and analytical approaches to understand customer behavior.
• Ability to synthesize insights from diverse data sources to inform strategy and decisions.
• Experience translating insights into actionable recommendations for multiple stakeholders.
• Experience working with Agile product development teams and data-driven storytelling.

Responsabilidades

• Lead and scale Customer Analytics & Insights capabilities to enable data-driven decisions across global brands and regions.
• Develop and coach Team Leads, ensuring clear accountability and performance expectations.
• Partner with franchise, regional, and functional leaders to translate business needs into prioritized analytics demand.
• Govern and evolve capabilities for mature, reusable insights and scalable delivery.
• Manage budgets, resource planning, and vendor partnerships to maximize impact.

Conocimientos

Qualitative & quantitative research

Market research

Data synthesis

Agile product development

People leadership

Educación

Bachelor's degree

MBA (preferred)

Descripción del empleo

Jazz Pharmaceuticals, Inc. is seeking a Senior Director, Customer Analytics & Insights to shape how we understand customers—HCPs, patients, payers—and translate data into strategic actions across franchises and regions.

You will lead global teams, drive insights, and embed customer-centric practices into decision-making at scale. Reporting to the head of Customer Insights & Data, you will partner with teams across Experience Operations to align on priorities, ensure adoption of capabilities, and