Remote Business Process Engineer | AI-Driven Ops

Confidence Systems, Inc.; Ireland; Remote; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Fully remote (Ireland)

Discretionary Time Off

Private health insurance or allowance

PRSA or equivalent pension (employer’s

Pension arrangement access

Job summary

Confidence Systems, Inc. in Ireland is seeking a Business Process Engineer to work directly with large enterprise clients to capture and document institutional knowledge using the Confidence platform.

The role combines process engineering and software implementation in Delivery and reports to the Director of Delivery. You will translate stakeholder processes into efficient workflows, demonstrate the Confidence platform, and propose enhancements based on client feedback.

Qualifications

• 2+ years’ professional experience in process improvement, industrial engineering, business process engineering, or a related field.
• Strong analytical and critical thinking; able to interpret and summarize data clearly; proficient in Excel.
• Occasional travel (<10%) and right to work in Ireland.

Responsibilities

• Work with clients to understand processes performed by stakeholders and translate them into efficient, quality‑controlled workflows in the Confidence platform.
• Become an expert user of the Confidence platform and provide live product demonstrations.
• Recommend product enhancements based on client feedback and usage.
• Identify milestones, dependencies and exception use cases; advise where specific Confidence features add value.
• Collect and organize information from multiple sources to recommend improvements and standardization.
• Train client stakeholders on effective use of the platform.
• Analyze client data and build business cases demonstrating the platform’s value.

Skills

Process improvement

Industrial engineering

Analytical thinking

Client-facing communication

Project management

Education

Degree in Industrial Engineering or related discipline

Tools

SQL

Python

Excel

Job description

Confidence Systems, Inc. in Ireland is seeking a Business Process Engineer to work directly with large enterprise clients to capture and document institutional knowledge using the Confidence platform.

The role combines process engineering and software implementation in Delivery and reports to the Director of Delivery. You will translate stakeholder processes into efficient workflows, demonstrate the Confidence platform, and propose enhancements based on client feedback.