Reinsurance and Claims Specialist

QBE Insurance; Dublin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

28 days holiday

Pension plan

Family friendly policies

Awards & recognition

Job summary

QBE Insurance is seeking a Reinsurance Claims Specialist to join the Global Re team in Ireland. You will handle a variety of contracts globally, examining and processing premiums and claims in accordance with policy terms, and building a worldwide network with internal and external stakeholders.

The role involves investigating coverage issues, maintaining accurate systems, and delivering timely settlements. Strong experience in reinsurance, data analysis, and excellent communication are required.

Qualifications

• Experience in claims handling preferably within Reinsurance.
• Proven stakeholder management and customer service focus.
• Experience producing or interpreting claims data, reports, and portfolio insights.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Investigate and resolve claims promptly and accurately, ensuring high-quality service with minimal leakage.
• Reserve promptly and accurately to keep liability clear at all times.
• Ensure base premiums are received and reinstatement premiums calculated correctly before payments.
• Update company systems accurately and timely.
• Respond to settlements and advices within agreed timeframes to maintain service quality.
• Identify and investigate coverage issues.
• Manage own caseload for prompt, effective handling of claims.
• Provide excellent service to internal and external customers.
• Produce regular statistical and analytical reinsurance information for stakeholders.

Skills

Analytical Thinking

Claims Settlement

Conflict Resolution

Critical Thinking

Customer Service

Customer Value Management

Decision Making

Financial Management

Collaboration

Performance Management

Process Refinement

Reinsurance

Risk Management

Stakeholder Management

Strategic Thinking

Job description

Primary Details

Time Type: Full time
Worker Type: Employee
Working as part of the Reinsurance Technical Services Team, the Reinsurance Claims Specialist is a multi-skilled role encompassing all aspects of Technical Reinsurance Claims, with subject matter expertise in one or more specific areas. The purpose of the role is to examine, evaluate and process in an accurate and timely manner, and as per the obligations contracted by the company within the reinsurance contract, all agreed premium/agreed claims as well as account statements in accordance with the policy terms and conditions. The team has responsibility for accounts with a high premium value spanning a varied and wide geographic area, and responsibility of the role of the Reinsurance Claims Specialist spans the entire cycle of Treaty Reinsurance contracts.

The opportunity

Working as part of the QBE Re Global Claims Team, you will handle a variety of contracts emanating from around the world. This an excellent opportunity to develop in a role that provides exposure to a diverse range of reinsurance claims, in a number of jurisdictions. You will be encouraged to build a worldwide network and interact with both internal and external stakeholders.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Investigate and resolve Claims promptly and effectively, to provide excellent Claims handling service with minimal leakage


• Reserve promptly and accurately to ensure that QBE’s liability is clear at all times


• Ensure that base premiums have been received and, where appropriate, reinstatement premiums have been calculated correctly, before making Claim payments


• Ensure accurate and timely update of the company’s systems as and when required


• Ensure that Claims settlements and advices are responded to within agreed timeframes to maintain excellent customer service


• Identify and investigate any coverage issues


• Maintain efficient handling of your own caseload to ensure the prompt, timely and effective handling of Claims


• Provide an excellent service to internal and external customers


• Produce regular statistical and analytical reinsurance information to key stakeholders to enable effective monitoring of their portfolios.

About You

• Claims experience preferably within Reinsurance


• Proven stakeholder management and customer service focus


• Experience producing or interpreting claims data, reports, and portfolio insights


• Excellent verbal and written communication skills


• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint


• Working knowledge of London Market and ECF/Writeback preferred

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 28 days holiday a yearwith theoptionto buy up to 2additionaldays.


• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.


• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.


• Winner: Commercial Lines Insurer of the Year,


• Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year


• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025:

Skills

Analytical Thinking, Claims Settlement, Conflict Resolution, Critical Thinking, Customer Service, Customer Value Management, Decision Making, Financial Management, Intentional collaboration, Managing performance, Process Refinement, Reinsurance, Risk Management, Stakeholder Management, Strategic Thinking

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.