Regional IT Engineer

Affidea UK & Ireland; Portlaoise; On-site; EUR 42,000 - 62,000; Full time

Job summary

Affidea UK & Ireland is seeking an IT Support Engineer to provide 1st and 2nd line support across our clinics in Ireland, delivering on-site and remote assistance to keep systems and patient services running smoothly. You will deploy, troubleshoot and maintain desktops, printers, VOIP, network gear and server tasks in a fast-paced healthcare environment.

Applicants should hold a IT degree or equivalent, relevant certificates (CompTIA A+, Net+, CCNA, Modern Desktop), and 3+ years’ desktop support

Qualifications

• Bachelor’s degree in information technology or related field is preferred.
• CompTIA A+/Net+/CCNA/Microsoft Modern Desktop certifications are advantageous.
• 3+ years’ desktop support experience in a professional environment.

Responsibilities

• Provide on-site and remote 1st and 2nd line IT support across clinics in Ireland.
• Deploy, troubleshoot and maintain desktops, printers, VOIP, and network equipment.
• Support key clinical applications and systems used in the clinics (RIS, PACS, EHR).
• Assist with IT projects, upgrades and system rollouts.
• Coordinate with IT Manager and vendors to ensure timely resolution of incidents.
• Maintain knowledge base and ensure security standards are followed.

Skills

Desktop Support

M365 administration

AD/Exchange/SharePoint

Communication skills

Education

Bachelor’s degree in Information Technology or related field

CompTIA A+

CompTIA Net+

CCNA

Modern Desktop Administrator Associate

Tools

Azure AD

Exchange administration

SharePoint/Teams/OneDrive administration

Job description

Affidea is Europe's leading provider of out-of-hospital healthcare, operating over 420 centres across 14 countries, providing high-quality medical services to nearly 15 million patients every year. We specialise in advanced diagnostic imaging, community based poly-clinics and specialist healthcare services. Our continued growth reflects our commitment to bringing high-quality, accessible healthcare closer to the communities we serve.

Affidea UK & Ireland

In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting-edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations. As part of our ongoing expansion, we're extending our presence into new regions, including our upcoming clinic in London and hospital in Belfast offering exciting opportunities to be part of a business that's shaping the future of accessible, community-based healthcare across the region

We're looking for an IT Support Engineer to join our growing team, providing 1st and 2nd line support across our clinics throughout Ireland. This is an excellent opportunity to work in a fast-paced healthcare environment where your expertise will directly support patient services and clinical operations

Responsibilities:

• Provide on-site and remote 1st and 2nd line technical support, resolving incidents and service requests assigned through the IT Service Management platform.
• Support clinic staff across multiple locations with:
  • PC and laptop deployment, troubleshooting and maintenance.
  • Printer installation and support.
  • VOIP telephony support and configuration.
  • Network troubleshooting and connectivity issues.
  • Local and central server support.
  • User account administration and access management.
• Provide technical support for key clinical applications, including:
  • RIS
  • PACS
  • MedServ
  • Electronic Health Records (EHR)
• Assist with IT projects, upgrades, system rollouts and infrastructure improvements.
• Work closely with the IT Manager and wider engineering team to implement new technologies and service enhancements.
• Coordinate with external vendors and act as a key technical point of contact.
• Maintain accurate ticket updates and ensure timely resolution of support requests.
• Contribute to the IT Knowledge Base by documenting procedures, solutions and new technologies.
• Support IT security initiatives and ensure local systems align with corporate security standards.
• Participate in team meetings, security reviews and continuous improvement initiatives.

Qualifications and Experience:

• Bachelor’s degree in information technology, computer science, or related field (preferred but not mandatory).
• IT related certificates such as CompTIA A+, Net+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate.
• 3+ years’ industry experience in desktop Support workplace
• Support experience with M365 including Azure AD and Exchange administration, permissions, file access, SharePoint/Teams/One Drive administration.
• Experience of active directory (AD), server virtualization technologies, storage management, data security.
• Excellent written and verbal communication skills.
• Strong networking knowledge (TCP/IP, LAN/WAN, VLAN, , switches, firewalls).
• Customer-focused mindset with outstanding communication abilities.
• Ability to independently plan and manage site visits across multiple locations.
• Experience working remotely with minimal supervision.
• Full Irish driving license essential.
• Regular travel throughout Ireland is required and occasional travel to the United Kingdom may be required, including overnight stays.