Refuge Keyworker: Empower Women & Children in Crisis

Sdvs; Dublin; Hybrid; EUR 38,000 - 47,000; Full time

Benefits offered by this job

Pension 7%

25 days annual leave

Wedding leave

Annual Leave Purchase Scheme

Paid sick leave

Maternity top-up of salary

Job summary

Saoirse Domestic Violence Service is seeking a Refuge Keyworker to support women and children fleeing domestic abuse. You will develop structured care plans, engage clients with empathy, and collaborate with external agencies to ensure coordinated, confidential care.

The role emphasizes empowerment, self-help and mutual aid within the Refuge Team, with a 37.5-hour week and a comprehensive benefits package. Dublin-based position with probation and employee wellbeing initiatives.

Qualifications

• NFQ Level 7 in social care or a related field with at least 2 years' experience in social care.
• Technical Skills: Proficiency in client databases (Salesforce preferred) and strong IT skills.
• Communication & Interpersonal Skills: Excellent ability to engage with clients and colleagues effectively.
• Knowledge of Domestic Abuse: Understanding of its impact on women and children, including physical, emotional, and psychological effects.
• Risk & Safeguarding Expertise: Strong grasp of risk assessment, risk management, and safeguarding procedures for children and young people.
• Relevant Experience: Experience in supported residential services and working with individuals with complex needs is desirable.
• Teamwork: Ability to collaborate effectively in a team environment.

Responsibilities

• Emergency Accommodation & Support: Provide immediate support to women and children fleeing domestic abuse, including emotional and practical assistance.
• Care Planning & Client Engagement: Develop and implement structured care plans, empowering clients to lead their own recovery.
• Team Collaboration & Holistic Support: Work closely with colleagues and external agencies to ensure a coordinated approach to client care.
• Helpline & Confidentiality: Operate the 24-hour Refuge Helpline and maintain strict confidentiality in all aspects of service delivery.
• Safety, Hygiene & Maintenance: Ensure a secure, clean, and welcoming environment by enforcing safety protocols, reporting maintenance issues, and assisting with cleaning duties.
• Record-Keeping & Compliance: Maintain accurate documentation, adhere to company policies, and health and safety regulations.
• Training, Meetings & Advocacy: Participate in team meetings, training, court hearings, and advocacy efforts while upholding the ethos of Saoirse Domestic Violence Services.

Skills

Communication skills

Interpersonal skills

IT skills

Education

NFQ Level 7 in social care

Tools

Salesforce

Job description

Saoirse Domestic Violence Service is seeking a Refuge Keyworker to support women and children fleeing domestic abuse. You will develop structured care plans, engage clients with empathy, and collaborate with external agencies to ensure coordinated, confidential care.

The role emphasizes empowerment, self-help and mutual aid within the Refuge Team, with a 37.5-hour week and a comprehensive benefits package. Dublin-based position with probation and employee wellbeing initiatives.