Receptionist - Ringsend Dublin

Howden Group; Dublin; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Hybrid working

Reasonable accommodations

Job summary

Howden Ireland is seeking a receptionist to support the operations team. The role involves operating the switchboard, greeting clients, and handling post and general administrative tasks in a busy office environment.

Based in our Ringsend city centre office, you will maintain professional client interactions, manage calendars, and assist with daily office duties while adhering to compliance and health & safety policies.

Qualifications

• 1+ year experience in a busy call centre/switchboard or reception role.
• Excellent client relationship skills with phone and in-person interactions.

Responsibilities

• Provide full switchboard service for three offices and handle telephone queries.
• Direct calls to relevant departments efficiently.
• Manage meeting room calendars and front desk reception.

Skills

Switchboard experience

Reception skills

Customer service

Telephone etiquette

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Based in our city centre Ringsend office, Howden Ireland are delighted to have a vacancy as a receptionist on a permanent basis for the Howden business that will be an integral part of our wider Operations team.

About the role: Reporting to the Operations manager for Howden your overall function will be to operate the switchboard efficiently providing a fast and effective phone delivery service to our operations.

Key Responsibilities

• Provide a full Switchboard operating service, answering incoming calls for three offices and dealing with telephone queries from callers
• Redirecting calls to the relevant department as efficiently as possible
• Meeting room calendar management
• Front desk reception, meeting and greeting all clients in a professional manner
• Answering all incoming calls and forwarding to appropriate teams if necessary
• Handling incoming and outgoing post, including DX post
• Catering for internal meeting
• To assist in the maintenance of daily record of staff/directors who are out of the office during the day for H&S purposes
• Ordering of company stationary and maintaining facility needs
• Updating customer details onto the system as required
• Adhere to Compliance as outlined in Staff Handbook & Procedures Manual
• Adhere to Health & Safety policy

About You

• Minimum of 1 years experience in a busy call centre/switchboard or reception type of role
• Excellent client relationship skills - ability to interact with clients over the phone and face to face, in a friendly, professional and timely manner
• Polite, courteous telephone manner who is flexible and results driven
• Professional, front of house appearance
• Honest and places high emphasis on integrity
• Continuously strives to learn, acquire knowledge and new skills
• Excellent communication and interpersonal skills with high attention to detail
• Extremely well organised with excellent time management skills
• Ability to work on own initiative and under pressure in a busy environment.

About Howden Ireland: Howden Ireland is part of Howden, the global insurance intermediary group, and has over 600 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.

What do we offer in return?

• A career that you define.
• At Howden, we value diversity – there is no one Howden type.
• Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond
• Reasonable adjustments
• We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.
• Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
• *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.