Reception Team Leader

Doyle Collection; Dublin; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance

Free meals on duty

Room discounts (UK, Ireland, USA)

Dining discount

Great location

Training & development

Rewards programme

Cycle to work

Staff events

Job summary

The Westbury, Dublin, part of the Doyle Collection, is seeking a Reception Team Leader to guide the Front Office team and elevate guest experiences within one of Dublin's iconic luxury hotels.

You will lead the team, ensure smooth front desk operations, and drive outstanding service, with a hands-on approach and a focus on delivering memorable guest moments. This is a permanent role at The Westbury offering growth in luxury hospitality.

Qualifications

• Previous Reception or Front Office supervisory experience.
• A passion for hospitality and luxury service.
• Strong leadership and communication skills.
• A positive, hands-on approach.

Responsibilities

• Lead and motivate the Reception team
• Ensure smooth day-to-day Front Office operations
• Deliver outstanding guest service
• Resolve guest queries with confidence and professionalism
• Support team performance and hotel targets
• Upsell hotel services and maximise guest satisfaction

Skills

Front Office supervision

Hospitality leadership

Guest service excellence

Communication skills

Job description

Reception Team Leader

Contract: Permanent
Salary:

Ready to take the next step in your hospitality career?
We're looking for a Reception Team Leader to lead our Front Office team and help deliver exceptional guest experiences in one of Dublin's most iconic luxury hotels.

What you'll do

Lead and motivate the Reception team
Ensure smooth day-to-day Front Office operations
Deliver outstanding guest service
Resolve guest queries with confidence and professionalism
Support team performance and hotel targets
Upsell hotel services and maximise guest satisfaction

What you'll bring

Previous Reception or Front Office supervisory experience
A passion for hospitality and luxury service
Strong leadership and communication skills
A positive, hands-on approach

The perks of working at The Westbury Hotel:

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more ...

The Westbury, Dublin

The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublin's social and cultural riches. From the moment guests ascend the hotel's central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites- showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and div