Rapid Responder – Cork Care Connect Group

Care Connect Group; Cork; Remote; EUR 27,000 - 36,000; Full time

Job summary

Care Connect Group is seeking a Rapid Responder to provide urgent, person-centred care across community locations. You will respond quickly to referrals, support individuals after hospital discharge, and work with healthcare professionals and families to promote independence and safety in the home.

Responsibilities include assisting with personal care, nutrition, mobility and medication prompting where authorised, while maintaining accurate electronic care records and safeguarding procedures.

Qualifications

• Experience in health and social care is essential.
• Proficiency with moving and handling standards.

Responsibilities

• Deliver compassionate, safe, and effective care.
• Follow Care Connect Group policies and procedures.
• Maintain confidentiality and GDPR compliance.
• Attend mandatory training and maintain professional competency.
• Participate in supervision, appraisals and team meetings.
• Report accidents, incidents, safeguarding concerns and near misses promptly.

Skills

Calm under pressure

Time management

Problem solving

Empathetic and respectful

Reliable and adaptable

Prioritise urgent situations

Observational skills

Team player

Education

Level 2/3 Diploma in Health & Social Care

Tools

Electronic care recording systems

Job description

Job Description – Rapid Responder

Care Connect Group are recruiting for the role of multiple Rapid Responders.

Job Title: Rapid Response Support Worker
Location: Various Community Locations
Reports To: Care Manager / Operations Manager

Job Purpose

The Rapid Responder provides urgent, person-centred care and support to individuals within the community who require immediate assistance due to hospital discharge, deterioration in health, unexpected absence of a regular carer, or other urgent care needs. The role aims to promote independence, prevent unnecessary hospital admissions, and support individuals to remain safely in their own homes.

The Rapid Responder will respond quickly to referrals, deliver high-quality care, and work collaboratively with healthcare professionals, families, and other agencies.

Key Responsibilities

• Respond promptly to urgent care referrals across the service area.
• Deliver high-quality personal care in accordance with individual care plans.
• Assist with personal hygiene, dressing, toileting, continence care, and mobility.
• Support service users with nutrition, hydration, and meal preparation.
• Prompting with medication where authorised.
• Complete welfare checks and monitor changes in physical or mental wellbeing.
• Report concerns immediately using safeguarding and escalation procedures.
• Support individuals following hospital discharge or during health crises.
• Provide reassurance and emotional support to service users and families.
• Maintain accurate electronic care records and incident reports.
• Liaise effectively with nurses, social workers, GPs, therapists, and emergency services where appropriate.
• Promote dignity, privacy, choice, independence, and person-centred care at all times.
• Follow infection prevention, moving and handling, and health and safety procedures.
• Participate in on-call rotas, evenings, weekends, and bank holidays as required.
• Travel between service users throughout the designated geographical area.

Responsibilities

• Deliver compassionate, safe, and effective care.
• Follow Care Connect Group policies and procedures.
• Maintain confidentiality and comply with GDPR requirements.
• Attend mandatory training and maintain professional competence.
• Participate in supervision, appraisals, and team meetings.
• Report accidents, incidents, safeguarding concerns, and near misses promptly.
• Maintain professional boundaries and uphold the values of Care Connect Group.

Person Specification

Essential

• Experience working in health and social care.
• Up to date Patient, Moving and Handling
• Compassionate, caring, and professional approach.
• Excellent communication and interpersonal skills.
• Ability to work independently and make appropriate decisions under pressure.
• Flexible approach to working hours.
• Full driving licence and access to a reliable vehicle (unless otherwise agreed).
• Ability to use electronic care recording systems.
• Understanding of safeguarding adults and person-centred care.

Desirable

• Level 2 or Level 3 Diploma in Health & Social Care.
• Experience in domiciliary care, rapid response, reablement, or community care.
• Medication administration training.
• Moving and handling certification.
• Knowledge of hospital discharge pathways.

Skills and Competencies

• Calm under pressure.
• Excellent time management.
• Strong problem-solving skills.
• Empathetic and respectful.
• Reliable and adaptable.
• Ability to prioritise urgent situations.
• Strong observational skills.
• Team player with a positive attitude.

Working Conditions

• Community-based role with frequent travel.
• Shift work including mornings, evenings, weekends, and bank holidays.
• Participation in emergency and on-call response where required.
• Lone working in service users’ homes.

Values

All Rapid Response Support Workers are expected to demonstrate the Care Connect Group values:

• Compassion
• Respect
• Integrity
• Excellence
• Accountability
• Teamwork
• Person-Centred Care

Care Connect Group is committed to safeguarding and promoting the welfare of vulnerable clients. We are an equal opportunities employer committed to creating an inclusive workplace where everyone is treated with dignity and respect.