QuickSTAT - Customer Service Agent

Kuehne+Nagel; Fingal; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Annual Salary review

Bonus/Profit Share

Generous Annual Leave allowances

Paid Sick Leave

Company Pension

Healthcare plan

Job summary

Kuehne+Nagel Ireland is seeking a customer-focused team member to support consignment preparation and client activities. You will help ensure timely bookings, monitor progress, and maintain compliance with company policies across shipments, including pharma-related imports/exports.

The role emphasizes accurate communication, cross-team collaboration, and proactive status updates to keep clients satisfied.

Qualifications

• Experience in customer service is essential.
• Knowledge of freight forwarding is advantageous.
• Awareness of country-specific pharma import/export rules is a plus.

Responsibilities

• Process consignment orders from clients via email, phone, and the Quickonline portal.
• Manage green light approvals for consignments to non-EU destinations.
• Provide continuous status notifications and follow-ups on flights, delays, and deliveries.
• Monitor client emails and action necessary responses.
• Arrange temperature-controlled packaging and logger supplies as needed.
• Track consignments and share status updates with clients daily.

Skills

Experience in Customer Service

Freight forwarding knowledge

Pharma import/export rules knowledge

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The purpose of this role is to assist clients in all phases of consignment preparation as well as handle and monitor client activities ensuring compliance with all agreed company policies.

The shift pattern for this position is 08:00 - 16:30 / 09:00 - 17:30 / 11:00 - 19:30.

How you create impact

• Processing of consignment orders from clients via email, telephone and via Quick's online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.)
• Managing the green light approval process for consignments destined to non-EU destinations.
• To assist in providing clients with continuous status notifications and performing the necessary follow-up's (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
• Monitoring and actioning of client emails via the shared mailboxes.
• Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
• Tracking and tracing consignments and providing the client with status updates throughout transit as well as process client's daily reports and manifests.
• Monitoring and actioning of special alarms (SPA's) via Quick Track.
• Develop and maintain good working relationships with clients.
• Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
• Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

What we would like you to bring

• Experience in Customer Service
• Knowledge of freight forwarding is a plus
• Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
• Awareness of time zones for different regions.
• Excellent time management and problem solving skills.
• Good computer skills

What's in it for you

A career path at Kuehne+Nagel Ireland is fast-paced and exciting, with opportunities for growth and learning; internal advancement is encouraged throughout the organisation. We are a Great Place to Work for the 11th consecutive year, reflecting the culture amongst our amazing teams who strive to go above and beyond every day. We pride ourselves on Diversity & Inclusion. We love to reward our employees even more and below are some of our excellent offerings in our generous Benefits package:

• Annual Salary review
• Bonus/Profit Share
• Generous Annual Leave allowances - including additional Birthday & Wellness day
• Additional Service Days
• Paid Sick Leave
• Company Pension
• Healthcare plan
• Bike to work scheme
• Tax Saver Travel Scheme
• Financial Advisory initiatives
• Paid Family leaves
• Recognition Awards
• Employee Assistance Program
• Wellbeing support.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.