Quality Program Manager, YouTube Trust and Safety

Google LLC; Dublin; On-site; EUR 86,000 - 88,000; Full time

Benefits offered by this job

Equity

Bonus target

Job summary

Google LLC in Dublin, Ireland, is seeking a Quality Program Manager for YouTube Trust and Safety. You will build and drive the global quality program for vendor operations, set performance standards, and partner with Operations to improve processes and user experiences.

The role requires a business degree and 5+ years in customer-facing roles supporting Trust and Safety vendor operations, plus experience with cross-functional governance and data-enabled decision making.

Qualifications

• Bachelor's degree in Business or related field.
• 5+ years in a customer- or client-facing role supporting Trust and Safety vendor operations.
• 5+ years building relationships with stakeholders or clients.
• 5+ years of experience improving and identifying issues in processes and creating solutions with cross-functional teams.

Responsibilities

• Build/Support a global quality program across workflows and processes.
• Design and deploy quality programs for data labeling in AI/ML.
• Improve KPIs by evolving the Quality Assurance system to identify and act on opportunities in processes, tools, and training.

Skills

Quality program management

Stakeholder relationships

Process improvement

Cross-functional teamwork

Vendor operations

Education

Bachelor's degree in Business or related field

Tools

SQL

Looker Studio

Tableau

Job description

Quality Program Manager, YouTube Trust and Safety

Share Quality Program Manager, YouTube Trust and Safety

corporate_fare YouTube place Dublin, Ireland

• Bachelor's degree in Business or related field, or equivalent practical experience.
• 5 years of experience in a customer or client-facing role supporting Trust and Safety vendor operations.
• 5 years of experience building relationships with stakeholders or clients.
• 5 years of experience improving and identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications:

• Experience in data labeling quality assurance and evaluation frameworks for multimodal AI/ML models.
• Experience in data analysis and visualization tools (e.g., SQL, Looker Studio, Tableau) to synthesize complex datasets into insights.
• Experience in large-scale program and project management, aligning operational execution with business strategy and stakeholder governance.
• Knowledge of quality management methodologies (e.g., Six Sigma, TQM, COPC) to optimize operational performance.
• Excellent partner and vendor operations management skills, with the ability to drive collaborative cross-functional relationships.

About the job

Fast-paced, dynamic, and proactive, YouTube's Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is enhancing the YouTube experience, building internet safety, and protecting free speech in the ever-evolving digital world.
This role will help steer the quality assurance program to ensure quality in vendor operations. You'll set the standards for operational quality and processes, ensure all vendor sites meet and exceed those goals. Partnering with Operations experts, you'll continuously fine tune the operational framework to improve user experience and quality of the results. This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube's Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €86000 - €88000 (EUR) + 15% bonus target + equity + benefits

• Build/Support a global quality program, driving consistency and continuous improvement across workflows/processes.
• Support, design, and deploy quality programs for data labeling for AI/ML.
• Improve Key Performance Indicators by evolving the Quality Assurance system to better identify, measure, and improve opportunities in processes, tools, and training.

• May be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube's Community Guidelines.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.